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Four energy firms pay millions in compensation over late final bills and overcharging customers – here's what you need to know

Four energy firms – E.on Next, Good Energy, Octopus Energy and Ovo Energy – have paid millions in compensation to households.

23 May 2023

Good Energy and Ovo Energy to refund 18,000 households after overcharging them - here's what you need to know

Around 18,000 Good Energy and Ovo Energy customers have been, or are to be, refunded and offered compensation after the energy firms were found to have charged some users more than the maximum rates allowed.

18 May 2023

Prepayment meter installations banned for over-85s and those with chronic illnesses - here's what you need to know

Energy suppliers have been permanently banned from fitting prepayment meters into the homes of over-85s and those with chronic illnesses under a new code of practice.

18 April 2023

Why energy bills are rising this month despite the postponement of 20% price hikes

Energy bills are rising for many this month despite the postponement of a 20% planned price increase in April.

14 April 2023

On heating oil, LPG or other fuels? Check if you can get £200 towards your bills as Government expands support scheme

The Government has confirmed it will now accept receipts dating back to 1 June 2022 as evidence – a three-month extension on the previous September 2022 cut-off.

12 April 2023

Many British Gas smart meter customers STILL can't track their energy usage - so make sure you take regular meter readings

British Gas smart meter customers are still unable to track their energy usage, with some complaining they have been unable to check consumption on the firm's app, website and in-house display for over a year.

6 April 2023

Budget 2023: Energy Price Guarantee to remain at £2,500 in win for Martin Lewis and MSE – here's what it means for your bills

The announcement follows a month-long campaign led by Martin Lewis, which has been backed by 130 charities and consumer organisations.

15 March 2023

Martin Lewis on what's going to happen to your energy bills in the next few months

MoneySavingExpert.com founder Martin Lewis answers questions on the energy price guarantee and standing charges in the latest episode of ITV's The Martin Lewis Money Show Live.

9 March 2023

Warm Home Discount: Minister promises to look at complaints after MSE identifies 10,000s may be falling through eligibility cracks

Tens of thousands of financially vulnerable people are likely slipping through eligibility cracks in the £150 Warm Home Discount support scheme, according to MoneySavingExpert.com (MSE).

14 February 2023

British Gas to give struggling prepayment meter customers a £250 free credit to help with energy bills - here's what you need to know

Struggling British Gas customers with prepayment meters will receive a £250 free credit to help with bills. The energy company would not tell us specifically who would be getting the payment but said it will identify those in need and make the payment without the need to apply.

18 January 2023