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At least 30% of British Gas, Octopus Energy and Shell Energy customers who were in credit and on price-capped tariffs told the UK's biggest consumer website, MoneySavingExpert.com (MSE), that they've seen their direct debits double – even though the price cap rise is half that, at 54%. Across all firms, 25% of customers in this situation reported direct debits doubling or more.
8 May 2022

British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". The failure has meant people have been unable to track how much they are spending at a time when energy bills have spiked.
20 April 2022

People should brace for the prospect that their £150 council tax rebate might not come in April, with reports of one council informing thousands of residents that a "software issue" is holding the payments up. But make sure you set up a direct debit in the meantime to prevent further delays.
5 April 2022
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