Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back
Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.
5 May 2022
Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works
Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge.
20 October 2021
New FREE guide on what to teach kids about spending money safely online launched
Not-for-profit internet safety body Internet Matters has launched a free ten-point guide with tips to help kids and young people build good online money management habits.
13 April 2021
MPs launch inquiry into banking IT failures
An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks
22 November 2018
Price gap between the cheapest fibre and standard broadband deals is shrinking
The price gap between the cheapest fibre and standard broadband deals is closing, new analysis by MSE reveals
18 June 2018
Broadband adverts to show AVERAGE speeds
From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer
18 May 2018
Internet and phone costs drop for the first time in almost nine years, MSE Bills Tracker shows
The average internet and phone costs fell year-on-year by 0.4%, shows MSE Bills Tracker
3 April 2018
Broadband prices hit seven-month low - check NOW to see if you can save
The broadband price war is hotting up with prices dropping to the cheapest we've seen in the past seven months
27 March 2018
Vodafone's new offer will discount next month's bill if your broadband speed drops - here's what you need to know
Vodafone has launched a broadband minimum speed guarantee which promises to cut your monthly bill if your speed drops
1 March 2018
New Ofcom rules to help those with slow broadband from 2019
Regulator Ofcom has announced it will give its code of practice a bit more oomph, with new rules applying from 2019
1 March 2018
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Martin Lewis: Energy Price Cap to FALL 12% on 1 April AND prepay becomes the cheapest way to pay – the five big things you need to know23 February 2024Energy regulator Ofgem has announced the new Energy Price Cap, with prices set to drop by 15% on average from April.
Broadband and mobile users to be hit with price hikes of up to 8.8% as BT, Sky, Virgin Media and more confirm spring rises – here's what's happening23 February 2024If you're a broadband, mobile or pay TV customer, you could soon be hit with price hikes of up to 8.8%. These come on top of hikes of up to 17.3% last year, meaning that someone on a standard two-year contract paying £20 a month at the start of 2023 could soon be paying over £25 a month.
Third and final cost of living payment paid to millions on certain benefits – what to do if you haven't got yours23 February 2024More than seven million households on certain benefits including Universal Credit and Tax Credits have now received the third and final instalment of their cost of living payment. Here's all you need to know on whether you're eligible and what to do if you're missing your payment.
22 February 2024A penalty paid by first-time buyers accessing savings in Lifetime ISAs (LISAs) when buying homes above the scheme's £450,000 property price limit could be scrapped by the Chancellor in his Spring Budget, it's been reported.
22 February 2024Cosmetics retailer The Body Shop has fallen into administration, with almost half of its 198 stores closing – including seven on Tuesday 27 February – and hundreds of workers facing redundancy. Below we round up all you need to know.
3 January 2024It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
23 January 2024
10 January 2024
12 December 2023If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
7 December 2023
Clever ways to calculate your finances