Internet

Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service. Plusnet, which also runs the broadband service for John Lewis, has joined nine other companies that are part of the regulator's automatic compensation scheme. 

Newly merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge. To get it, you need to have Virgin broadband and an O2 mobile contract. While decent for existing customers, for most it's not worth switching to the firms just for the perks – we've full analysis below. 

Not-for-profit internet safety body Internet Matters has today launched a free ten-point guide with tips to help kids and young people build good online money management habits.

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks.

The price gap between the cheapest fibre and standard broadband deals is closing, new analysis by MSE reveals.

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer - but the actual speed you get now won't change.

The average internet and phone costs fell year-on-year for the first time in almost nine years, this month's MSE Bills Tracker shows – but it's likely you could still save by switching.

The broadband price war is hotting up with prices dropping to the cheapest we've seen in the past seven months - check now to see if you can save.

Major broadband providers will have to give customers a better idea of the actual speeds they'll get before they sign up from next year – and if slow speeds aren't improved within a month, you'll be able to walk away from your contract penalty-free.

Vodafone has launched a broadband minimum speed guarantee which promises to cut your monthly bill if your speed drops – but only if you tell it.