MoneySavingExpert News


Broadband and mobile users to be hit with price hikes of up to 8.8% as BT, Sky, Virgin Media and more confirm spring rises – here's what's happening

If you're a broadband, mobile or pay TV customer, you could soon be hit with price hikes of up to 8.8%. These come on top of hikes of up to 17.3% last year, meaning that someone on a standard two-year contract paying £20 a month at the start of 2023 could soon be paying over £25 a month.

11 March 2024

Sky Mobile to hike prices for out-of-contract customers by up to £36 a year – but you can leave penalty-free

If you're an out of contract Sky Mobile customer, you'll see prices rise by £1 to £3 a month – £12 to £36 a year – from 14 February 2024. But you don't have to accept the hikes – you can try to haggle or leave penalty-free.

8 January 2024

Three mobile phone services down for hours, impacting thousands of customers across the UK

Thousands of Three customers were unable to make or receive calls on Thursday morning, although the mobile network provider said the problem had been resolved by lunchtime. The outages took place across England, Scotland and Wales, the telecoms provider said.

14 October 2021

Three to hike the cost of out-of-bundle calls and texts and some pay-as-you-go services from July

Three mobile customers who make calls or send text messages outside of their standard allowance will see prices hiked from 1 July. Some pay-as-you-go costs are also rising. But mobile users who regularly use these services can cancel contracts penalty-free as a result.

28 May 2021

Warning: New and renewing O2 customers to be hit with inflation-busting price hikes

Mobile users who sign up to a pay-monthly or Sim-only contract with O2 from 25 March, including existing customers who renew their contracts after this date, will be hit with price hikes of at least 3.9% from April 2022. It comes as the provider shakes up its terms and conditions.

26 March 2021

Virgin Mobile to offer free data or day's refund after outage

Virgin Mobile customers who were affected by Tuesday's outage will be offered free data or compensation, the firm has announced

16 May 2019