Mobiles

Thousands of Family Mobile, IKEA Mobile and Smarter Mobile customers will no longer be able to use their pay-as-you-go (PAYG) service from 31 August, although they will get a refund of unused credit following a U-turn by the provider.

Mobile and broadband provider EE has been fined £1 million for failing to tell customers who'd complained about its service that they could take gripes to a free independent arbitrator. But affected customers may still be able to take their complaint further.

Mobile roaming costs in the EU will finally be scrapped from June 2017, following a two year tug-of-war between the European Commission, Council and Parliament.

Mobile users can call 0800 numbers and any other 080 number for free from Wednesday, as part of a massive shakeup to the telecoms industry by the regulator.

EE's 'free' £20 power bar deal is back on, allowing EE mobile, broadband and tablet customers to get a portable smartphone charger just by texting to get a code (costs 35p) and showing it in store.

The cost of many calls to 084 and 087 numbers has actually gone up as Ofcom rules which are intended to make pricing more transparent come into effect, MoneySavingExpert.com is warning.

EE customers can get a 'free' £20 power bar – a portable smartphone charger –  just by texting to get a code (costs 35p) and showing it in-store from Wednesday (24 June).

John Lewis is selling Sim-free handsets online from today, and it has announced plans to begin selling fixed mobile contracts from Vodafone in two of its flagship stores.

If you use Twitter on an iPad or iPhone, check your settings now, as its new 'autoplay' default video setting could eat into your data allowance and leave you with a big bill. And for Android users, it's 'coming soon'.