Npower
1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save
Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs
17 November 2016
Npower worst energy supplier at dealing with customer complaints, Ofgem reveals
Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014
22 September 2016
Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes
Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found
12 September 2016
Energy firms offer 10-point switching guarantee
Customers switching between certain energy suppliers will now benefit from 10 'commitments'
14 June 2016
Guest comment: Vulnerable prepay energy customers must be first to receive smart meters
Labour MP Dawn Butler accuses the big six of lining their pockets by
6 May 2016
Npower to cut gas prices by 5.2% – but you can still save more by switching
Npower has become the fourth big six energy firm to announce a price drop this year
8 February 2016
Complaints about energy firms rise by nearly a quarter in a year
Consumer complaints about energy firms shot up by 23% last year
25 January 2016
Npower fined record £26m for late billing shambles
Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures
18 December 2015
Co-op Energy blames IT problems as it tops complaints list
The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September
11 November 2015
Npower debts to be written off after complaints left unresolved
Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy
21 July 2015
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