1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save
Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs
17 November 2016
Npower worst energy supplier at dealing with customer complaints, Ofgem reveals
Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014
22 September 2016
Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes
Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found
12 September 2016
Energy firms offer 10-point switching guarantee
Customers switching between certain energy suppliers will now benefit from 10 'commitments'
14 June 2016
Guest comment: Vulnerable prepay energy customers must be first to receive smart meters
Labour MP Dawn Butler accuses the big six of lining their pockets by
6 May 2016
Npower to cut gas prices by 5.2% – but you can still save more by switching
Npower has become the fourth big six energy firm to announce a price drop this year
8 February 2016
Complaints about energy firms rise by nearly a quarter in a year
Consumer complaints about energy firms shot up by 23% last year
25 January 2016
Npower fined record £26m for late billing shambles
Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures
18 December 2015
Co-op Energy blames IT problems as it tops complaints list
The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September
11 November 2015
Npower debts to be written off after complaints left unresolved
Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy
21 July 2015
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Households to get £400 boost to help with rising energy bills - here's everything on Rishi Sunak’s latest cost of living support package26 May 2022A new package of measures to help support households through the current cost of living crisis has been revealed by the Chancellor Rishi Sunak today (26 May).
Morrisons becomes the fourth major retailer to hike meal deal prices this year - here's how it compares24 May 2022Morrisons has increased the cost of its meal deal by 50p from £3 to £3.50, making it the fourth major retailer to up prices this year. Here's how it compares.
24 May 2022NS&I will increase its Premium Bond prize fund rate, which is equivalent to a yearly interest rate, from 1% to 1.4% from 1 June. The odds of each £1 Premium Bond number winning a prize will also increase from 34,500 to one to 24,500 to one.
24 May 2022We've the latest on the testing and self-isolation rules for travellers visiting popular destinations abroad, plus full refund and insurance rights for overseas and UK travel.
Mis-sold an Amigo loan? Redress could soon be on its way after High Court approves complaints scheme23 May 2022A compensation plan put forward by Amigo Loans to return at least £112 million to borrowers it wrongly mis-sold high-interest loans to has today (23 May) been approved by the High Court. The move is a significant win for borrowers and follows a previous proposal that was rejected by the Court.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
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