1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save
Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs
17 November 2016
Npower worst energy supplier at dealing with customer complaints, Ofgem reveals
Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014
22 September 2016
Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes
Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found
12 September 2016
Energy firms offer 10-point switching guarantee
Customers switching between certain energy suppliers will now benefit from 10 'commitments'
14 June 2016
Guest comment: Vulnerable prepay energy customers must be first to receive smart meters
Labour MP Dawn Butler accuses the big six of lining their pockets by
6 May 2016
Npower to cut gas prices by 5.2% – but you can still save more by switching
Npower has become the fourth big six energy firm to announce a price drop this year
8 February 2016
Complaints about energy firms rise by nearly a quarter in a year
Consumer complaints about energy firms shot up by 23% last year
25 January 2016
Npower fined record £26m for late billing shambles
Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures
18 December 2015
Co-op Energy blames IT problems as it tops complaints list
The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September
11 November 2015
Npower debts to be written off after complaints left unresolved
Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy
21 July 2015
22 September 2021
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22 September 2021Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone.
22 September 2021Energy suppliers Avro Energy and Green have become the latest firms to cease trading, affecting more than 800,000 households. If you're with either firm, your energy supply will continue and credit balances are protected. But DON'T switch now – sit tight and wait until your new supplier has contacted you.
'I'm self-employed but confused about whether I can claim the fifth grant' – Unsure? Here's what you need to know22 September 2021100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance.
22 September 2021If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
22 September 2021The coronavirus outbreak is causing major travel disruption around the globe
21 September 2021There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info.
14 September 2021Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
16 August 2021
Clever ways to calculate your finances