MoneySavingExpert News

Npower

British Gas faces Ofgem investigation after MSE exit fees campaign

The energy regulator is to investigate British Gas over its switching terms after a MoneySavingExpert.com campaign

6 July 2017

Customers face higher bills as gas switches are delayed up to three weeks

Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over

25 May 2017

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more

Many UK households which prepay for energy will see their bills drop from April while some will see increases

9 March 2017

Regulator to quiz energy firms over exit fees after MSE investigation

Ofgem is contacting major energy suppliers to check customers with fixes ending have been given correct exit fee info

6 March 2017

Npower hikes standard energy prices

A typical dual-fuel household will see their bill rise by around 10% after Npower announced price hikes

3 February 2017

Everyone check NOW if you can save up to £230/yr on energy

Energy price hikes are coming. EDF has already announced it'll raise electricity prices by 8.4% in March.

1 February 2017

Energy firms STILL wrongly telling those with fixes ending they face exit fees to switch

Energy customers continue to receive incorrect info about the switching process by Big Six firms

27 January 2017

British Gas and Npower wrongly tell those with energy fixes ending they face exit fees to switch

British Gas and Npower have been wrongly telling customers coming to the end of their fix they'll have to pay to switch

9 December 2016

Price of cheapest energy deal jumps by £100/year in six months – switch NOW to save before more hikes

The cost of the cheapest energy deals has soared since the summer, MSE research reveals

22 November 2016