MSE News

Npower

Npower to hike prices for a million customers next month

Npower has become the latest Big Six energy firm to announce a price hike

11 May 2018

Energy back-billing ban now in force

From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault

1 May 2018

Back-billing ban to apply to all energy firms

All energy firms will be banned from back-billing customers for more than 12 months under stricter new rules

5 March 2018

'Switchable' smart meters delayed

The roll out of next generation smart meters which allow you to switch energy provider is to be delayed

19 January 2018

Npower trial could see end to its standard variable tariff

Npower will move some customers onto another fixed deal at the end of their contract – but many could save by switching

12 January 2018

60% of households could save £300 by switching energy suppliers

Three out of five households are paying up to £300 too much for their energy despite near-record switching rates

31 October 2017

British Gas faces Ofgem investigation after MSE exit fees campaign

The energy regulator is to investigate British Gas over its switching terms after a MoneySavingExpert.com campaign

6 July 2017

Customers face higher bills as gas switches are delayed up to three weeks

Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over

25 May 2017

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more

Many UK households which prepay for energy will see their bills drop from April while some will see increases

9 March 2017

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