Ofgem

Hundreds of thousands of Co-operative Energy customers will receive a share of compensation totalling £1.8 million after energy regulator Ofgem identified problems with the company’s complaints resolution, call handling and billing processes.

Hundreds of thousands more vulnerable energy customers will be able to access a register to get support with meter readings and identifying supplier representatives from the start of next year, under new Ofgem rules.

Energy watchdog Ofgem has launched an investigation into supplier 'E' following concerns over the company's sales practices.

Customers who recently made a complaint to their energy supplier are less satisfied with how it was handled compared to two years ago, Ofgem has revealed, with Npower considered to be the worst supplier at handling complaints.

Energy giant E.on has paid out £1.2 million to customers and a further £1.9 million to energy charities following discussions with the regulator Ofgem, after it failed to offer compensation when its agents missed appointments.

Economy Energy is being investigated by Ofgem amid fears its marketing and telesales practices could have broken the rules.

Forced installations of prepay energy meters for those in debt with their supplier could be banned for the most vulnerable customers, Ofgem has proposed.

Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table after receiving a record number of complaints.

Energy regulator Ofgem has announced that an interim price cap set to save four million people on prepay meters around £75/year will come into effect from next April.

Concerns about energy provider SSE's approach to switching its customers – and particularly those in vulnerable situations – onto prepay meter tariffs has sparked an investigation by the energy regulator.