Ofgem
Warning over aggressive debt collections after energy firm failures
Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice
21 June 2019
Extra Energy customers still waiting for credit refunds five months after it stopped trading
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds
17 April 2019
SSE pays £700,000 after missing smart meter target
Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters
3 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
SSE takes on failed supplier Brilliant Energy's 17,000 customers
SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers
14 March 2019
Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers
Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do
8 March 2019
Solarplicity banned from taking on new customers
Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service
22 February 2019
SSE becomes the last of the big six to hike bills following Ofgem price cap rise
Following this latest increase about 11 million big six customers are now facing £100+/year price rises from April
21 February 2019
British Gas and Scottish Power to hike bills after Ofgem price cap rise
About three million British Gas customers will be hit with an average £119/year rise from Monday 1 April
19 February 2019
Two big six suppliers hike energy bills following Ofgem's price cap rise
Customers on standard tariffs will see prices rise by £117/yr, on typical use
12 February 2019
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London passengers overpay £184m for pricey travelcards – here's how to avoid paying extra
12 December 2019
Over 37 million peak daily London travelcards were bought over the last five years, MoneySavingExpert.com can reveal – even though they're ALWAYS more expensive than paying by Oyster card or contactless -
Comparison sites highlight hotel deals costing up to 21% more than the cheapest available
12 December 2019
Two major price comparison sites highlight hotel deals to customers that they know can be beaten by other booking sites, a MoneySavingExpert.com investigation has found -
Regulator approves sale of SSE energy business to Ovo
10 December 2019
The competition watchdog has approved the sale of big six energy supplier SSE's household energy business to Ovo Energy, meaning 3.5 million SSE customers are set to be moved over to Ovo after January 2020 -
Revealed: The NEW best time to buy car insurance to get the cheapest deals
10 December 2019
Getting car insurance quotes 20 to 26 days before the policy is due to start is likely to get the cheapest price from a comparison site, saving up to 40%, an MSE investigation reveals -
Payday lender PiggyBank sinks into administration
10 December 2019
Payday loan provider PiggyBank has collapsed into administration and will no longer be offering new loans
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
22 October 2019
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
Martin Lewis: Debt desperation to happy homeowner in 8 years
21 October 2019
No matter how dire your money situation seems, there is always hope. Things may never be perfect, but they can improve and taking action is the best way to make that happen. The team recently forwarded me an email from Jay, which exemplifies that in beautiful technicolour detail. And Jay has now kindly given me permission to reproduce it
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