Energy suppliers suspend forced prepay meter installations – what to do if you've been switched unfairly
It follows reports that some households were being forcibly switched despite being clearly vulnerable.
14 March 2023
Energy firms told to do more to help vulnerable customers this winter by regulator Ofgem
Energy suppliers have been told to do more to help support vulnerable customers this winter by the energy regulator. Improvements called for include demonstrating more clearly how pre-payment customers, who may be self-disconnecting, are identified and supported.
22 November 2022
Surge in energy firms switching people onto prepay meters remotely – your rights and how to protect yourself from a forced switch
If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. We explain your rights to refuse prepay.
15 November 2022
The energy price guarantee is now set to end in April next year – here's what the change means for your bills
The energy price guarantee, which was introduced on 1 October to protect households from a hideous 80% increase in energy bills, will now only last until April 2023, rather than for the next two years as originally planned.
18 October 2022
Thousands of Shell Energy prepayment meter users to be refunded after being overcharged – here’s what you need to know
Thousands of Shell Energy prepayment meter customers on standard variable tariffs will receive a refund of just over a tenner after being overcharged for the past three years. In total, 11,275 customers will receive a share of £136,970.
25 August 2022
Energy price cap to change every three months from October - what it means for your bills
The price cap on how much energy suppliers can charge households will now change every three months from October, instead of every six months, regulator Ofgem has confirmed. Due to the current high wholesale energy costs, it means we're likely to see price rises TWICE this winter.
4 August 2022
Households urgently need more support from the Government with energy bills, MPs warn
The Government must "immediately" update its energy bills support package to provide additional help that is better targeted towards the most vulnerable, a cross-party group of MPs have said in a new report published today.
26 July 2022
Watch out for fake text messages claiming to be from Ofgem and offering a £400 energy rebate – it's a scam
Action Fraud has warned people about a fake text message from Ofgem claiming to offer people an energy rebate of £400. This is a scam and you should not reply to it, here's how to watch out for fraudsters.
16 June 2022
Households should ignore scam emails WRONGLY telling them to claim council tax rebates from energy regulator Ofgem
Beware scam emails wrongly telling you to click a link to sign up for both a council tax rebate and an energy bill discount. It comes as MoneySavingExpert.com (MSE) has received several reports from individuals who've received these emails. Here's what you need to watch out for.
17 May 2022
PayPoint hands £12.5m to energy charities following four-year investigation into market abuse
PayPoint has been told to shake-up its services and donate £12.5 million to energy regulator Ofgem's redress fund, which largely supports vulnerable households, following a four-year investigation into market abuse.
23 November 2021
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Stamp prices to rise by up to 16% – but there's a way to beat the hike31 March 2023From Monday 3 April, the cost of first-class stamps will be hiked to £1.10, while second-class stamps will increase to 75p.
Going through the menopause? You'll be able to get your HRT prescriptions for less from 1 April - here's how31 March 2023People going through the menopause in England will be able to access cheaper HRT prescriptions from 1 April with a new 'season ticket'.
Bulb customer? Octopus has now completed its takeover – here's what you need to know31 March 2023Octopus has agreed a deal with the Government to take over the failed supplier.
Eight more 'banking hubs' to open in a bid to boost access to cash as high street branches close – here's a full list of the 47 planned hubs31 March 2023Eight more 'banking hubs' are to open in the UK in the coming year, aiming to boost people's access to cash and other financial services as bank branches continue to disappear from the high street.
British Gas prepay meter users to pay less for gas from 1 April – here's what you need to know30 March 2023British Gas will cut gas prices for over a million of its prepay meter users on 1 April, bringing them in line with the rates paid by those on direct debit.
Martin Lewis: Is it time to ban unnecessary Christmas presents?5 December 2022Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
Martin Lewis: The one thing everyone aged over 66 needs to know29 November 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
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