Ofgem

Energy supplier Utilita is facing a ban on taking on new customers after installing old first generation smart meters that often don't work when households switch

27 November 2020

Households on standard variable (SVR) tariffs face bills rising by £21 on average next year as the energy regulator has proposed increasing its national price cap to help suppliers cover coronavirus costs – but you're already likely to be overpaying by hundreds on these deals

20 November 2020

Energy firm Utilita has agreed to pay a redress package of £500,000 after overcharging almost 40,000 of its prepayment customers

29 October 2020

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers

27 August 2020

Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year

29 January 2020

Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues

29 January 2020

Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice

21 June 2019

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds

17 April 2019