Ofgem
Warning over aggressive debt collections after energy firm failures
Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice
21 June 2019
Extra Energy customers still waiting for credit refunds five months after it stopped trading
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds
17 April 2019
SSE pays £700,000 after missing smart meter target
Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters
3 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
SSE takes on failed supplier Brilliant Energy's 17,000 customers
SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers
14 March 2019
Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers
Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do
8 March 2019
Solarplicity banned from taking on new customers
Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service
22 February 2019
SSE becomes the last of the big six to hike bills following Ofgem price cap rise
Following this latest increase about 11 million big six customers are now facing £100+/year price rises from April
21 February 2019
British Gas and Scottish Power to hike bills after Ofgem price cap rise
About three million British Gas customers will be hit with an average £119/year rise from Monday 1 April
19 February 2019
Two big six suppliers hike energy bills following Ofgem's price cap rise
Customers on standard tariffs will see prices rise by £117/yr, on typical use
12 February 2019
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Giffgaff to hike pay-as-you-go prices – but boost some 'goodybag' allowances
24 January 2020
Mobile operator Giffgaff will ratchet up the price of calls and double the price of texts for customers on standard pay-as-you-go next month - but many who buy its 'goodybag' bundles will benefit from more generous allowances -
Sonos to stop updating old speakers – your rights
24 January 2020
The electronics company is to stop sending software updates to older speakers and other devices from May, meaning they'll lose "some functionality" -
Octopus to take on Engie's 70,000 customers – here's what you need to know
23 January 2020
Octopus Energy is set to take on all 70,000 customers supplied by Engie after a buyout was agreed – if you're with Engie, here's what you need to know -
Parents who lose a child to get two weeks of leave under new law
23 January 20201.jpg.rendition.320.320.jpg)
Parents who suffer the loss of a child under the age of 18 will be legally entitled to two weeks' leave from work under 'Jack's Law', the Government has announced -
Military veterans to get a third off train travel with new railcard
22 January 2020
A new railcard giving cheaper fares for military veterans will be launched from Armistice Day this year
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
7 January 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
How much the Govt expects you to give your children for university
16 December 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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