Utilita faces new customer ban after installing smart meters that don't always work when you switch
Energy supplier Utilita is facing a ban on taking on new customers after installing old first generation smart meters that often don't work when households switch
27 November 2020
Households face £21 coronavirus energy price rise – which could mean new price cap jumps by over £80 in total
Households on standard variable (SVR) tariffs face bills rising by £21 on average next year as the energy regulator has proposed increasing its national price cap to help suppliers cover coronavirus costs – but you're already likely to be overpaying by hundreds on these deals
20 November 2020
Utilita to pay £500,000 for overcharging its customers
Energy firm Utilita has agreed to pay a redress package of £500,000 after overcharging almost 40,000 of its prepayment customers
29 October 2020
British Gas pays out £1.5 million to prepayment customers
British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers
27 August 2020
1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging
Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year
29 January 2020
Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info
Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues
29 January 2020
Warning over aggressive debt collections after energy firm failures
Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice
21 June 2019
Extra Energy customers still waiting for credit refunds five months after it stopped trading
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds
17 April 2019
SSE pays £700,000 after missing smart meter target
Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters
3 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
21 July 2021
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Tesco Bank to close all existing current accounts in November – here's what it means for its 213,000 customers26 July 2021Tesco Bank has announced it will close all existing current accounts on 30 November, with around 213,000 customers affected.
Plans for bailiffs to be self-regulated revealed but Martin Lewis warns compulsory regulation that all firms must follow is needed26 July 2021Plans for bailiffs in England and Wales to be self-regulated have been put forward by the Centre for Social Justice in a bid to better protect people in debt. But Martin Lewis, founder of MoneySavingExpert.com, warns that the industry-funded body doesn't go far enough, saying that every bailiff firm needs to be "tightly and independently" regulated.
23 July 2021Challenger bank Starling has taken the crown in our latest banking customer service poll, with digital rival Monzo coming a close second and former champion First Direct knocked into third place.
Energy price cap could be extended beyond 2023 and households given personalised switching advice under new Government plans23 July 2021The energy price cap, which limits how much suppliers can charge households on poor value standard variable tariffs (SVTs), could be extended beyond 2023, while households on those tariffs will be given personalised switching advice, under new plans announced by the Government today.
Martin Lewis explains the financial help you can get if you've been 'pinged' and told to self-isolate by the Covid app or NHS Test & Trace22 July 2021Over 600,000 people in England and Wales were 'pinged' and told to self-isolate by the NHS Covid-19 app between 8 and 14 July, new figures show. If you're one of them, there's a range of financial support you could get.
Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing14 June 2021When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
22 July 2021
12 July 2021
Clever ways to calculate your finances