Ofgem
British Gas pays out £1.5 million to prepayment customers
British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers
27 August 2020
1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging
Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year
29 January 2020
Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info
Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues
29 January 2020
Warning over aggressive debt collections after energy firm failures
Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice
21 June 2019
Extra Energy customers still waiting for credit refunds five months after it stopped trading
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds
17 April 2019
SSE pays £700,000 after missing smart meter target
Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters
3 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
SSE takes on failed supplier Brilliant Energy's 17,000 customers
SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers
14 March 2019
Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers
Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do
8 March 2019
Solarplicity banned from taking on new customers
Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service
22 February 2019
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MSE Autoswitch launchesLet us do it all for you
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NS&I slashes savingsWhat to do?
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New 29mth 0% debt-shift cardPlus check your chances for most top cards
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'Secret' shoe outletsEg, £21 Puma trainers
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'Can I get a refund on £9k tuition fees...''... if my course is now mostly online?'
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£150 29-piece make-up bundle for £34Incl 'dupes' for Urban Decay etc
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BT Sport & BT TV hikeYour rights
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Biggest upfront bank switch bribesUp to £125 FREE
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Hoover cordless vacuum cleaners 30% offEg, £200 version now £140 del
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£5 off when you recycle clothesAt M&S, H&M etc
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New. Hot 64GB iPhone SE dealNO upfront cost
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9 new coronavirus need-to-knowsAs UK returns to 'level 4' alert
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Car and home insurers face ban on charging existing customers more than newbies
22 September 2020
Car and home insurance customers should pay no more when renewing their policy than they would if they were taking out a new one with the same firm, under radical new proposals from the financial regulator -
What are your rights to a refund if you need to change or cancel a wedding?
22 September 2020
Including can you reschedule, what do insurers cover and will you get a refund? -
I'm self-employed but confused about whether I can claim that my business is adversely affected by coronavirus
22 September 2020
100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. -
Coronavirus Universal Credit & Benefits
22 September 2020
If you're suddenly unable to work due to the coronavirus crisis, or you've been laid off, this guide looks at what benefits you can claim, what you're entitled to under universal credit plus tells you how to make a claim. -
Coronavirus Life-in-Lockdown Help
22 September 2020
The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more
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Is it time to ban Christmas presents?
14 September 2020
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: I confess, I did a 'decoy effect' experiment on my Twitter and Facebook followers… and it may be why they're buying more Jaffa Cakes
7 September 2020
Behavioural economics is a powerful science. Some retailers are undoubtedly using it to make us pay more to get less. One element is the 'decoy effect' – where a higher-priced item is sold, to make items next to it look like bargains. So I wanted to do a little experiment to test it -
Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
11 August 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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