MSE News

Ofgem

Extra Energy customers still waiting for credit refunds five months after it stopped trading

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds

17 April 2019

SSE pays £700,000 after missing smart meter target

Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters

3 April 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

SSE takes on failed supplier Brilliant Energy's 17,000 customers

SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers

14 March 2019

Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do

8 March 2019

Solarplicity banned from taking on new customers

Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service

22 February 2019

SSE becomes the last of the big six to hike bills following Ofgem price cap rise

Following this latest increase about 11 million big six customers are now facing £100+/year price rises from April

21 February 2019

British Gas and Scottish Power to hike bills after Ofgem price cap rise

About three million British Gas customers will be hit with an average £119/year rise from Monday 1 April

19 February 2019

Two big six suppliers hike energy bills following Ofgem's price cap rise

Customers on standard tariffs will see prices rise by £117/yr, on typical use

12 February 2019

New energy price cap up 10% – but it's NOT the maximum anyone will pay, warns Martin Lewis

Energy prices are set to rise by about £117 from Monday 1 April for millions on standard tariffs

7 February 2019

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