Ofgem
Forced prepayment meter fittings to be banned for over-75s and those with young children – here's what's changing
If you are over the age of 75 or have a child under two, energy suppliers will soon be permanently banned from forcibly installing a prepayment meter in your home.
13 September 2023
Power cut compensation to rise to £2,000 – here are your rights if your electricity supply is cut off
The maximum amount of compensation given to households and businesses that lose electricity power as a result of severe weather has increased from £700 to £2,000, as part of a raft of new measures announced by energy regulator Ofgem.
1 September 2023
E.on Next to pay compensation to 500,000 customers over poor service – here's who's eligible and how much you'll get
E.on Next will pay 500,000 customers £8 each in compensation after they struggled to get through to the firm on the phone last year.
14 June 2023
Two million Shell energy and broadband customers could be affected as businesses are put up for sale - what it means for you
Millions of Shell broadband and energy customers could be moved to a new provider in future as the supplier has announced plans to sell these parts of its business following a "strategic review" – though there's no immediate change to your services and you should keep paying your bills as normal.
6 June 2023
Martin Lewis: The price you pay for energy will drop considerably in July
The price households pay for energy "will drop considerably" in July, the energy regulator has confirmed to MoneySavingExpert.com founder Martin Lewis on ITV's Good Morning Britain.
23 May 2023
Prepayment meter installations banned for over-85s and those with chronic illnesses - here's what you need to know
Energy suppliers have been permanently banned from fitting prepayment meters into the homes of over-85s and those with chronic illnesses under a new code of practice.
18 April 2023
Energy suppliers suspend forced prepay meter installations – what to do if you've been switched unfairly
It follows reports that some households were being forcibly switched despite being clearly vulnerable.
14 March 2023
Energy firms told to do more to help vulnerable customers this winter by regulator Ofgem
Energy suppliers have been told to do more to help support vulnerable customers this winter by the energy regulator. Improvements called for include demonstrating more clearly how pre-payment customers, who may be self-disconnecting, are identified and supported.
22 November 2022
Surge in energy firms switching people onto prepay meters remotely – your rights and how to protect yourself from a forced switch
If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. We explain your rights to refuse prepay.
15 November 2022
The energy price guarantee is now set to end in April next year – here's what the change means for your bills
The energy price guarantee, which was introduced on 1 October to protect households from a hideous 80% increase in energy bills, will now only last until April 2023, rather than for the next two years as originally planned.
18 October 2022
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26 September 2023
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Mortgage rates fall as Bank of England unexpectedly holds UK rates – so should you fix?
27 September 2023![]()
Interest rates on fixed mortgage deals have been edging down over the past few weeks with some five and 10-year fixes now at below 5%. -
Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty – here's what we know
26 September 2023![]()
Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service. -
Ocado shopper? Christmas delivery slots are launching this week – here's what we know
26 September 2023![]()
Ocado is opening up its first round of Christmas delivery slots this week. -
Octopus Tracker energy tariff – could it save you £100s on your energy bills?
26 September 2023![]()
The Octopus Tracker tariff is not right for everyone, but if you're willing to regularly keep track of daily price changes, it could mean big savings. -
Octopus Agile – is it now an energy tariff worth switching to?
26 September 2023![]()
The Agile tariff from Octopus Energy is not right for everyone, but if you use it in the right way, it could mean big savings.
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Martin Lewis: Is it time to ban unnecessary Christmas presents?
11 September 2023![]()
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: Five things all new English university starters should know
4 September 2023![]()
The 2023 academic year is about to start, and it'll see the biggest shake-up to student finance in England for a decade. The changes are both subtle and massive. On the surface they look like a tweak, in practice they will increase the eventual cost of going to university by over 50% for many typical graduates.
Clever ways to calculate your finances
