Utilita faces new customer ban after installing smart meters that don't always work when you switch
Energy supplier Utilita is facing a ban on taking on new customers after installing old first generation smart meters that often don't work when households switch
27 November 2020
Households face £21 coronavirus energy price rise – which could mean new price cap jumps by over £80 in total
Households on standard variable (SVR) tariffs face bills rising by £21 on average next year as the energy regulator has proposed increasing its national price cap to help suppliers cover coronavirus costs – but you're already likely to be overpaying by hundreds on these deals
20 November 2020
Utilita to pay £500,000 for overcharging its customers
Energy firm Utilita has agreed to pay a redress package of £500,000 after overcharging almost 40,000 of its prepayment customers
29 October 2020
British Gas pays out £1.5 million to prepayment customers
British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers
27 August 2020
1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging
Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year
29 January 2020
Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info
Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues
29 January 2020
Warning over aggressive debt collections after energy firm failures
Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice
21 June 2019
Extra Energy customers still waiting for credit refunds five months after it stopped trading
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds
17 April 2019
SSE pays £700,000 after missing smart meter target
Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters
3 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
20 January 2021
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23 January 2021Martin has had confirmation that no official announcement on 4th Self-Employment Income Support Scheme will come until the March Budget - more than a month after the grant period starts.
22 January 2021Martin Lewis has helped a struggling mum to clear £30,000 in debt with the help of his tips - and if you're struggling with debt, here's how you can cut your costs and do the same
22 January 2021If you're suddenly unable to work due to the coronavirus crisis, or you've been laid off, this guide looks at what benefits you can claim, what you're entitled to under universal credit plus tells you how to make a claim.
22 January 2021If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
21 January 2021Student tuition fees in England are set to be frozen for another year under new plans put forward by the Government today
11 January 2021If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more5 January 2021Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
18 January 2021
15 January 2021
Clever ways to calculate your finances