MoneySavingExpert News

Ofgem

PayPoint hands £12.5m to energy charities following four-year investigation into market abuse

PayPoint has been told to shake-up its services and donate £12.5 million to energy regulator Ofgem's redress fund, which largely supports vulnerable households, following a four-year investigation into market abuse.

23 November 2021

Ampoweruk, Bluegreen Energy, Omni Energy and Zebra Power cease trading – here's what it means for your gas and electricity

If you're affected, your supply will continue and credit balances are protected. While it's likely you'll pay more now, there are no savings to be had by switching.

12 November 2021

Household energy price cap to be reviewed as gas and electricity prices soar

The energy price cap, which governs the maximum households can be charged per unit of gas and electricity, is to be reviewed as wholesale prices soar. Energy regulator Ofgem has today written an open letter to suppliers saying that it will look at the methodology used to determine the new cap due to take force in April 2022.

29 October 2021

PFP Energy ceases trading – here's everything you need to know

PfP Energy, a gas and electricity supplier that has around 80,000 household customers, and small energy supplier MoneyPlus Energy, which has around 9,000 household customers, have today ceased trading. But your energy supply won't be affected. Here's everything you need to know.

13 September 2021

Utilita faces new customer ban after installing smart meters that don't always work when you switch

Energy supplier Utilita is facing a ban on taking on new customers after installing old first generation smart meters that often don't work when households switch

27 November 2020

Households face £21 coronavirus energy price rise – which could mean new price cap jumps by over £80 in total

Households on standard variable (SVR) tariffs face bills rising by £21 on average next year as the energy regulator has proposed increasing its national price cap to help suppliers cover coronavirus costs – but you're already likely to be overpaying by hundreds on these deals

20 November 2020

Utilita to pay £500,000 for overcharging its customers

Energy firm Utilita has agreed to pay a redress package of £500,000 after overcharging almost 40,000 of its prepayment customers

29 October 2020

British Gas pays out £1.5 million to prepayment customers

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers

27 August 2020

1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging

Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year

29 January 2020

Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info

Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues

29 January 2020