MoneySavingExpert News


Energy suppliers suspend forced prepay meter installations – what to do if you've been switched unfairly

It follows reports that some households were being forcibly switched despite being clearly vulnerable.

14 March 2023

Energy firms told to do more to help vulnerable customers this winter by regulator Ofgem

Energy suppliers have been told to do more to help support vulnerable customers this winter by the energy regulator. Improvements called for include demonstrating more clearly how pre-payment customers, who may be self-disconnecting, are identified and supported.

22 November 2022

Surge in energy firms switching people onto prepay meters remotely – your rights and how to protect yourself from a forced switch

If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. We explain your rights to refuse prepay.

15 November 2022

The energy price guarantee is now set to end in April next year – here's what the change means for your bills

The energy price guarantee, which was introduced on 1 October to protect households from a hideous 80% increase in energy bills, will now only last until April 2023, rather than for the next two years as originally planned.

18 October 2022

Thousands of Shell Energy prepayment meter users to be refunded after being overcharged – here’s what you need to know

Thousands of Shell Energy prepayment meter customers on standard variable tariffs will receive a refund of just over a tenner after being overcharged for the past three years. In total, 11,275 customers will receive a share of £136,970.

25 August 2022

Energy price cap to change every three months from October - what it means for your bills

The price cap on how much energy suppliers can charge households will now change every three months from October, instead of every six months, regulator Ofgem has confirmed. Due to the current high wholesale energy costs, it means we're likely to see price rises TWICE this winter.

4 August 2022

Households urgently need more support from the Government with energy bills, MPs warn

The Government must "immediately" update its energy bills support package to provide additional help that is better targeted towards the most vulnerable, a cross-party group of MPs have said in a new report published today.

26 July 2022

Watch out for fake text messages claiming to be from Ofgem and offering a £400 energy rebate – it's a scam

Action Fraud has warned people about a fake text message from Ofgem claiming to offer people an energy rebate of £400. This is a scam and you should not reply to it, here's how to watch out for fraudsters.

16 June 2022

Households should ignore scam emails WRONGLY telling them to claim council tax rebates from energy regulator Ofgem

Beware scam emails wrongly telling you to click a link to sign up for both a council tax rebate and an energy bill discount. It comes as (MSE) has received several reports from individuals who've received these emails. Here's what you need to watch out for.

17 May 2022

PayPoint hands £12.5m to energy charities following four-year investigation into market abuse

PayPoint has been told to shake-up its services and donate £12.5 million to energy regulator Ofgem's redress fund, which largely supports vulnerable households, following a four-year investigation into market abuse.

23 November 2021