MSE News

Ofgem

British Gas pays out £1.5 million to prepayment customers

British Gas has paid £1.48 million in compensation after it failed to tell 100,000s of prepayment customers it was switching top-up providers

27 August 2020

1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging

Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year

29 January 2020

Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info

Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues

29 January 2020

Warning over aggressive debt collections after energy firm failures

Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice

21 June 2019

Extra Energy customers still waiting for credit refunds five months after it stopped trading

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds

17 April 2019

SSE pays £700,000 after missing smart meter target

Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters

3 April 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

SSE takes on failed supplier Brilliant Energy's 17,000 customers

SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers

14 March 2019

Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do

8 March 2019

Solarplicity banned from taking on new customers

Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service

22 February 2019

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