Ofgem

An investigation into energy supplier Extra Energy has been launched by regulator Ofgem after a record number of complaints were lodged with Citizens Advice.

The competition watchdog has said it will force energy suppliers to open up customer databases to let rivals offer those on standard tariffs better deals, as part of a series of measures to reform the energy market. But if you're worried about being spammed, you now won't get emails unless you opt in.

Regulator Ofgem is proposing to introduce a small levy on all energy bills to ensure customers don't lose out if their energy firm becomes insolvent.

Scottish Power has been ordered to pay £15 million to customers for IT failings that resulted in more than 300,000 people either receiving their energy bills late or for the wrong amount.  

Age UK has vowed to address concerns around a lack of transparency after the Charity Commission branded its partnership with energy supplier E.on a "conflict of interest".

More than six million households switched energy supplier in 2015, a 15% rise on 2014, according to new figures from energy watchdog Ofgem.

The Business Secretary is to investigate an allegation that the 'big six' energy suppliers are making more money out of loyal customers than they're admitting to. But regardless of the outcome of the inquiry, switching your supplier is the best way to bag big savings on your energy bills.

Npower has been fined a record £26 million after 500,000 customers received late and inaccurate bills. It comes after MoneySavingExpert was inundated with complaints from worried customers facing massive 'back bills', and we launched a campaign to get it to wipe or reduce them.

An energy provider found guilty of a number of failings including mis-selling and not telling customers about price hikes is to pay £250,000 to charity Citizens Advice. And affected Economy Energy customers may also be due compensation.