Phones

Mobile and broadband customers should find it easier to cancel penalty-free if their provider makes detrimental mid-contract changes that were not agreed to when they first signed up to the plan. 

Tesco Mobile is to start charging pay-monthly users who joined or upgraded from 16 June to use their mobiles in Europe from 1 January 2023. These customers will have to pay extra to make calls, send texts and use data in 48 European countries and destinations.   

Three's £2 a day roaming charges come into effect from today (Monday 23 May) for holidaymakers who wish to use their normal monthly allowance in Europe. The change will affect new and upgrading pay-monthly and Sim-only customers.

Vodafone's Voxi brand is to start charging new and existing customers to use their mobiles in Europe. From 27 May, if you're a Voxi customer you'll need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.   

O2 and Virgin Mobile, now known as 'Virgin Media O2' since merging, have pledged to continue offering free mobile roaming in Europe. It means holidaying Brits can use their data, calls and texts as they would in the UK. It comes as other major providers announce plans to reintroduce roaming fees later this year. 

Vodafone is to start charging new and upgrading customers roaming fees of £2 a day to use their monthly allowance in Europe from 31 January 2022 – though some will be able to cut the cost to £1 a day by paying for a multi-day pass. Vodafone is the second mobile firm to scrap free roaming in the EU following Brexit, after EE announced similar changes in June.

Millions of Sky broadband and TV customers will be hit with price hikes of up to £72 a year from April onwards, MoneySavingExpert.com can reveal. But if you're affected you may be able to leave penalty-free or haggle down your bill – we've full details on what's happening and your rights below.

Mobile users who sign up to a pay-monthly or Sim-only contract with O2 from 25 March, including existing customers who renew their contracts after this date, will be hit with price hikes of at least 3.9% from April 2022. It comes as the provider shakes up its terms and conditions. 

Three pay-as-you-go mobile users will see the cost of calls, texts and data rocket from 16 February, with the price of sending a text outside Europe increasing by an eye-watering 1,650%. But you can leave penalty-free and switch to a cheaper deal. 

Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year.