Phones

A Vodafone customer who disputed a mobile bill has won a maximum £10,000 ombudsman payout and forced the telecoms giant to write off the rest of the debt.

If you're fed up with unsolicited calls, texts, emails and post from charities asking for donations, a new service launching this week will let you opt out.

Mobile firm Three has been fined £1.9 million for failing to ensure all its customers could always call 999.

Some pay-as-you-go TalkMobile customers could lose up to £50 credit when the service is transferred to Vodafone.

Mobile phone users could switch network simply by sending a 'goodbye' text to the operator they want to leave, under new proposals by regulator Ofcom.

Mobile firm Three is adding to its list of countries you can use your phone in without paying roaming charges from 15 June. But you'll still face a limit on the amount of your UK data allowance you can use abroad and fees for exceeding that limit – despite the much-touted 'ban' on EU roaming charges coming in next month.

A cold-calling firm has been handed a record £400,000 fine after it made nearly 100 million nuisance calls in just 18 months.

Mobile network giant EE has become the first provider to confirm some customers with high data packages WILL face extra charges to use their full UK allowance while travelling in Europe, even after a supposed 'ban' on EU roaming charges has come into effect.

Calls to the 118 118 directory enquiry service now cost a minimum of almost £9 - DOUBLE the price from just two years ago.

Plusnet has become the latest home phone and broadband supplier to push up its prices for line rental, with customers facing a £1/month rise next month. But if you're affected and can find a better deal elsewhere, you can leave your contract penalty-free - or if you're willing to stay, you can beat the hike by haggling.