PPI
1,000s of Nationwide customers owed refunds after PPI breaches
Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information
18 October 2019
Santander extends PPI deadline after tech issues – here's how to claim
Santander has extended its deadline for submitting PPI claims after its website struggled with the amount of customers contacting it - so if you didn't get your claim in yesterday, go now
30 August 2019
PPI phone lines jammed and banks' websites crash as claims flood in on deadline day
Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected
29 August 2019
Mr Motivator joins Arnie for last-chance PPI campaign
With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim
17 June 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Lloyds and Halifax PPI customers could be due refunds after banks failed to send letters
The Competition and Markets Authority has issued Lloyds with legal directions after it failed to send annual payment protection insurance reviews and provided incorrect PPI data to its customers
5 October 2018
Barclays rapped by competition watchdog after second PPI breach
The competition watchdog has taken action against Barclays after it failed, for a second time, to send annual reminders
6 August 2018
FCA rule change could mean more are able to reclaim PPI commission
More consumers may be able to reclaim cash if they paid high levels of commission on PPI and weren't reminded of this
4 July 2018
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'Excessive' claims management fees set to be capped - and it could save consumers thousands
21 January 2021![]()
A price cap on the 'excessive' fees claims management companies charge customers has today been proposed by the financial regulator in a bid to save people thousands - and the move has been welcomed by MoneySavingExpert.com founder Martin Lewis -
Nectar cardholders can convert points to Avios from next week
21 January 2021![]()
Nectar cardholders will be able to exchange loyalty points for Avios from next week, which they can then use to get travel-related perks. It comes after Avios ended a similar partnership with Tesco's Clubcard scheme earlier this week -
Hundreds of BP customers to have £2,000 prize 'win' honoured after competition gaffe – but you need to claim it
20 January 2021![]()
Hundreds of BP customers have wrongly been given receipts showing they’d won reward points worth £2,000. BP initially said this was a glitch and refused to pay out, although it has since U-turned and will now honour prize wins. But you need to submit a claim to get the points – here's what you need to know -
Martin Lewis slams Very for giving WRONG return rights info and forces the firm to replace customer's Apple Watch
20 January 2021![]()
MoneySavingExpert.com founder Martin Lewis has forced online retailer Very to apologise and offer one of its customers a ‘gesture of goodwill’, after it wrongly said it was unable to arrange a repair or replacement for a faulty Apple Watch -
Coronavirus Finance & Bills Help
20 January 2021![]()
Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
11 January 2021![]()
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
5 January 2021![]()
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
Clever ways to calculate your finances
