MSE News

PPI

1,000s of Nationwide customers owed refunds after PPI breaches

Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information

18 October 2019

Santander extends PPI deadline after tech issues – here's how to claim

Santander has extended its deadline for submitting PPI claims after its website struggled with the amount of customers contacting it - so if you didn't get your claim in yesterday, go now

30 August 2019

PPI phone lines jammed and banks' websites crash as claims flood in on deadline day

Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected

29 August 2019

Mr Motivator joins Arnie for last-chance PPI campaign

With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim

17 June 2019

New rules for claims management firms from today

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority

1 April 2019

Almost 90% of TSB complaints upheld by ombudsman

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal

13 March 2019

Regulator enlists Gok Wan and Fred from First Dates in PPI campaign

First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches

8 November 2018

Lloyds and Halifax PPI customers could be due refunds after banks failed to send letters

The Competition and Markets Authority has issued Lloyds with legal directions after it failed to send annual payment protection insurance reviews and provided incorrect PPI data to its customers

5 October 2018

Barclays rapped by competition watchdog after second PPI breach

The competition watchdog has taken action against Barclays after it failed, for a second time, to send annual reminders

6 August 2018

FCA rule change could mean more are able to reclaim PPI commission

More consumers may be able to reclaim cash if they paid high levels of commission on PPI and weren't reminded of this

4 July 2018

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