MSE News

PPI

New rules for claims management firms from today

Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority

1 April 2019

Almost 90% of TSB complaints upheld by ombudsman

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal

13 March 2019

Regulator enlists Gok Wan and Fred from First Dates in PPI campaign

First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches

8 November 2018

Lloyds and Halifax PPI customers could be due refunds after banks failed to send letters

The Competition and Markets Authority has issued Lloyds with legal directions after it failed to send annual payment protection insurance reviews and provided incorrect PPI data to its customers

5 October 2018

Barclays rapped by competition watchdog after second PPI breach

The competition watchdog has taken action against Barclays after it failed, for a second time, to send annual reminders

6 August 2018

FCA rule change could mean more are able to reclaim PPI commission

More consumers may be able to reclaim cash if they paid high levels of commission on PPI and weren't reminded of this

4 July 2018

Judge rules couple can reclaim all of their PPI commission - what it means for you

A judge has ruled a couple should receive all of the 76% commission they paid on their PPI policy

3 July 2018

'I claimed £3k for mis-sold PPI even though it paid out six times while I was sick'

A mortgage holder received a PPI reclaim payout of £3,364 - on a policy he previously claimed more than £12,000 from

29 June 2018

Claims firms could have to point consumers to free alternatives

Claims firms may have to clearly spell out their fees and direct customers to free alternatives BEFORE they sign up

6 June 2018

PPI complaints up 40% as deadline looms

1.55 million complained about PPI in the second half of 2017, new figures reveal.

19 April 2018

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