PPI
1,000s of Nationwide customers owed refunds after PPI breaches
Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information
18 October 2019
Santander extends PPI deadline after tech issues – here's how to claim
Santander has extended its deadline for submitting PPI claims after its website struggled with the amount of customers contacting it - so if you didn't get your claim in yesterday, go now
30 August 2019
PPI phone lines jammed and banks' websites crash as claims flood in on deadline day
Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected
29 August 2019
Mr Motivator joins Arnie for last-chance PPI campaign
With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim
17 June 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Lloyds and Halifax PPI customers could be due refunds after banks failed to send letters
The Competition and Markets Authority has issued Lloyds with legal directions after it failed to send annual payment protection insurance reviews and provided incorrect PPI data to its customers
5 October 2018
Barclays rapped by competition watchdog after second PPI breach
The competition watchdog has taken action against Barclays after it failed, for a second time, to send annual reminders
6 August 2018
FCA rule change could mean more are able to reclaim PPI commission
More consumers may be able to reclaim cash if they paid high levels of commission on PPI and weren't reminded of this
4 July 2018
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Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works
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Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge. -
Lloyds to shut 41 branches and Halifax to close seven - here's a full list of the impacted sites
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Lloyds Banking Group, which owns Lloyds and Halifax, is to shut 48 branches next year, citing a fall in customer demand for the closures. We have full details below on which banks are being closed and what to do if your local branch is affected. -
State pension to increase by 3.1% next April giving some retirees an extra £5.55/wk
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More than 10 million pensioners could see their state pension rise by £5.55/wk from April 2022 after the Office for National Statistics (ONS) confirmed that inflation stood at 3.1% in the year to September - a figure that is typically used to calculate the following year's state pension increase. -
Millions of BT landline customers could be in line for up to £500 if a new class action case is successful
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BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015. -
Households in England and Wales to be offered new £5,000 Government grant from April 2022 to help replace gas boilers with heat pumps
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Brits wanting to fit a low-carbon heat pump in their homes in England and Wales could receive a £5,000 grant from the Government to help replace less efficient gas boilers from April 2022. The initiative is part of a £3.9 billion project to make all heating systems low carbon by 2035.
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Five things EVERYONE should know about student finance
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There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info. -
Is it time to ban Christmas presents?
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Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
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