PPI
1,000s of Nationwide customers owed refunds after PPI breaches
Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information
18 October 2019
Santander extends PPI deadline after tech issues – here's how to claim
Santander has extended its deadline for submitting PPI claims after its website struggled with the amount of customers contacting it - so if you didn't get your claim in yesterday, go now
30 August 2019
PPI phone lines jammed and banks' websites crash as claims flood in on deadline day
Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected
29 August 2019
Mr Motivator joins Arnie for last-chance PPI campaign
With just over two months to go until the PPI complaints deadline, the financial regulator has enlisted '90s icon Mr Motivator to join Arnold Schwarzenegger's animatronic head in urging consumers to make a claim
17 June 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Regulator enlists Gok Wan and Fred from First Dates in PPI campaign
First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI - now the Financial Conduct Authority has enlisted two more celebrities in its campaign as next year's deadline approaches
8 November 2018
Lloyds and Halifax PPI customers could be due refunds after banks failed to send letters
The Competition and Markets Authority has issued Lloyds with legal directions after it failed to send annual payment protection insurance reviews and provided incorrect PPI data to its customers
5 October 2018
Barclays rapped by competition watchdog after second PPI breach
The competition watchdog has taken action against Barclays after it failed, for a second time, to send annual reminders
6 August 2018
FCA rule change could mean more are able to reclaim PPI commission
More consumers may be able to reclaim cash if they paid high levels of commission on PPI and weren't reminded of this
4 July 2018
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21 July 2021
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WFH as you've been NHS pinged?
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App-based Starling and Monzo top MSE's latest banking service poll – see how your bank fared
23 July 2021![]()
Challenger bank Starling has taken the crown in our latest banking customer service poll, with digital rival Monzo coming a close second and former champion First Direct knocked into third place. -
Energy price cap could be extended beyond 2023 and households given personalised switching advice under new Government plans
23 July 2021![]()
The energy price cap, which limits how much suppliers can charge households on poor value standard variable tariffs (SVTs), could be extended beyond 2023, while households on those tariffs will be given personalised switching advice, under new plans announced by the Government today. -
Martin Lewis explains the financial help you can get if you've been 'pinged' and told to self-isolate by the Covid app or NHS Test & Trace
22 July 2021![]()
Over 600,000 people in England and Wales were 'pinged' and told to self-isolate by the NHS Covid-19 app between 8 and 14 July, new figures show. If you're one of them, there's a range of financial support you could get. -
Royal Mail warns of delivery delays across 10 areas as workforce hit by Covid-19 absences - here's the full list of postcodes affected
22 July 2021![]()
Royal Mail has warned that households in 10 areas of England, including Blackpool and Worthing, could face delays to to both parcel and letter deliveries as staff members have been forced to self-isolate due to Covid-19. Here's what you need to know and what you can do if you're facing delays. -
Coronavirus Employees' Help
22 July 2021![]()
If you're worried about work during the coronavirus crisis, this guide looks at your rights as an employee including who's eligible to be furloughed.
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Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing
14 June 2021![]()
When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
Clever ways to calculate your finances
