MSE News

RBS

The best and worst banks: First Direct tops the table and Barclays gets the wooden spoon

More than 90% of First Direct's current account customers rate its service as 'great', compared to 39% at Barclays

25 February 2015

Lloyds is worst offender for wrongly rejecting customer complaints

Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman

24 February 2015

Technical glitch locks out some online Tesco Bank customers

Tesco Bank customers have been left frustrated after being unable to access their accounts online over the last few days

4 February 2015

Charge-free basic bank accounts unveiled

A basic bank account with no fees for failed payments has been unveiled by the Government today

15 December 2014

MPs demand answers from banks on 'understated' fraud figures

Barclays, HSBC, Lloyds, RBS and Santander have been asked for more information on fraud figures

8 December 2014

RBS fined £56m over IT meltdown

RBS is to pay fines totalling £56 million following an IT meltdown in 2012, which left customers locked out of accounts

20 November 2014

Ulster Bank fined £2.75m over 'unacceptable' IT failure

Ulster Bank has been fined almost £2.75 million over an IT failure that prevented thousands from using their accounts

12 November 2014

HSBC sets aside an extra £353m to pay for PPI mis-sellling

HSBC has put aside an additional £353m for PPI mis-selling taking its total bill to £2.46 billion

3 November 2014

RBS sets aside an additional £100m to cover PPI mis-selling claims

RBS says the additional £100 million set aside for PPI reflects 'higher than expected reactive complaint volumes'

31 October 2014

5 million RBS & NatWest savers to be switched to low-paying accounts

Five million NatWest and RBS customers will be switched to new accounts in January paying well below the best buys

8 September 2014

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