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RBS

Metro Bank and First Direct top latest official banking league table

Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time

15 August 2019

RBS and NatWest customers charged foreign purchase fees for buying from Apple UK

RBS and NatWest have promised to fix an issue which has seen some debit card customers charged foreign purchase fees when buying products from Apple UK's online store

1 August 2019

NatWest and RBS apologise after refusing to refund scam victims £10,000s despite new code

Two MoneySavers scammed into transferring £10,000s to fraudsters were wrongly refused refunds despite their banks being signed up to a new code to protect customers from the same type of scam

9 July 2019

Bank of Scotland, Halifax, Lloyds and Santander planning to let you block gambling transactions

At least four more high street banks - the Bank of Scotland, Halifax, Lloyds and Santander - are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month

4 January 2019

'I paid in pounds... but RBS charged me overseas fees'

RBS and Natwest customers who use their debit cards on flights and ferries have been warned to watch out for unexpected charges, after a Virgin Atlantic passenger was stunned to find a 'foreign purchase fee' added to transactions made in pounds

24 December 2018

MPs launch inquiry into banking IT failures

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks

22 November 2018

Bank switches topped 950,000 in past year - here are the winners and losers

Almost one million current account switches took place in the last 12 months

25 July 2018

Current-account switches topped 900,000 in 2017 - here's how you can get £200 for swapping banks

Current-account holders switched their bank more than 900,000 times last year according to the most recent figures

24 January 2018

Applying for an Ulster Bank savings account? It could mark your credit file

Savers have been surprised to find applying for a savings account with Ulster Bank could mark their credit file

24 August 2017

RBS bottom in our banking customer service poll as First Direct remains top

First Direct remains top of our banking table for customer service, while RBS has ranked bottom

10 August 2017

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