RBS

Some 36,000 RBS, NatWest and Ulster Bank customers will be refunded a total of £2.2 million

3 June 2020

Several major banks have announced support measures for customers affected by coronavirus, including mortgage payment holidays and increased credit limits

10 March 2020

Challenger bank Monzo has taken the crown in our latest banking customer service poll – knocking First Direct off the top spot for only the second time ever

3 March 2020

First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time

17 February 2020

RBS and NatWest have become the latest banks to announce a steep hike in the interest charged on overdrafts, with some set to pay 39.49%. But the banks are also scrapping daily and monthly fees currently charged for overdrafts, meaning many will end up paying less overall to use them

6 January 2020

RBS and NatWest are still including overdrafts when telling customers their 'available balance', despite new rules banning this

19 December 2019

Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time

15 August 2019

RBS and NatWest have promised to fix an issue which has seen some debit card customers charged foreign purchase fees when buying products from Apple UK's online store

1 August 2019

Two MoneySavers scammed into transferring £10,000s to fraudsters were wrongly refused refunds despite their banks being signed up to a new code to protect customers from the same type of scam

9 July 2019

At least four more high street banks - the Bank of Scotland, Halifax, Lloyds and Santander - are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month

4 January 2019