MSE News


Claims management firm becomes first to be fined by the financial regulator

A claims management firm has been fined £70,000 by the financial regulator for misleading consumers through its websites and printed materials in a first for the industry

17 December 2019

'I got a PPI reclaim of 2p' – is this the smallest reclaim ever?

A MoneySaver has been sent what could be the lowest-ever PPI payout – for a grand total of 2p.

15 November 2019

1,000s of Nationwide customers owed refunds after PPI breaches

Nationwide will pay an estimated £2 million in refunds to about 7,000 PPI customers, after it failed to send them important information

18 October 2019

PPI scammers still calling more than a month after the reclaiming deadline

MoneySavers are continuing to receive scam PPI calls from fraudsters - even though the reclaiming deadline for most people was more than a month ago

7 October 2019

10,000s owed refund of deputyship fees – how to claim

More than 80,000 people who have had deputies appointed for them by the Court of Protection are owed refunds of £240 on average – here's how to check who is owed

4 October 2019

'Google You Owe Us' campaign wins in Court of Appeal

A consumer campaign, which launched unprecedented legal action against Google, has been given a new lease of life after a judgment today overturned a High Court ruling

2 October 2019

Santander extends PPI deadline after tech issues – here's how to claim

Santander has extended its deadline for submitting PPI claims after its website struggled with the amount of customers contacting it - so if you didn't get your claim in yesterday, go now

30 August 2019

PPI phone lines jammed and banks' websites crash as claims flood in on deadline day

Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected

29 August 2019

RBS and Santander ordered to fix PPI processes – after not sending proper reminders to 1,000s of customers

Royal Bank of Scotland and Santander have been ordered to appoint an independent body to look at their PPI processes after they failed to send, or sent inaccurate, annual PPI reminders to customers

23 August 2019

£28m+ in student loan overpayments unclaimed – how to get your money back

More than £28 million which was overpaid on student loans is sitting waiting to be claimed by graduates, new figures reveal

20 August 2019

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