Santander

Several major banks have announced support measures for customers affected by coronavirus, including mortgage payment holidays, increased credit limits and penalty-free access to fixed savings. 

Santander will slash the interest paid on its popular 123 current account to just 1% and cut the cashback it offers, MoneySavingExpert.com can reveal. It's also bringing in a single overdraft interest rate of 39.9% across most accounts. We've full details and analysis below, along with answers to some of the questions you've sent us since we first published this article.

Some 16-year-olds are struggling to open a Help to Buy ISA before the deadline at the end of this month because they haven't yet received their national insurance (NI) numbers. The problems come after a change to the way NI numbers are sent out earlier this year resulted in a massive backlog – if you're affected, here's what you can do about it.

Santander has extended its deadline for submitting PPI claims to 8pm tonight (Friday 30 August) after its website crashed due to the number of claimants using it – so if you didn't get your claim in yesterday, go now. 

Hours ahead of the PPI deadline, customers of several banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) – so here's what to do if you're affected.

Santander is paying out £1.4 million in refunds to 20,000 customers, after it failed to warn some of those who went into an unarranged overdraft about fees.

Santander will let customers use voice recognition technology instead of security numbers to prove their identities when using telephone banking.

Santander customers will receive tailored warnings about different types of fraud when they transfer money through their banking app, as part of anti-scam measures being rolled out this month.

At least four more high street banks – Bank of Scotland, Halifax, Lloyds and Santander – are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month.

The financial regulator has fined Santander £32.8 million for failing to process customers' accounts and investments effectively after they have died.