Scottish Power will allow its existing customers to buy gas and electricity by the day when its new ‘Power Up’ dual fuel tariff is rolled out next month.
Customers who move to the cheapest energy tariffs are facing eye-watering price rises once those deals end, research has found. But you can stay one step ahead of these hikes by switching suppliers.
If you're switching between many of the big energy providers you'll now benefit from 10 'commitments' guaranteeing a smooth and hassle-free transition – but if suppliers fail to deliver, you may still need to get the Ombudsman involved.
Scottish Power has been ordered to pay £15 million to customers for IT failings that resulted in more than 300,000 people either receiving their energy bills late or for the wrong amount.
Hundreds of thousands of people left out of pocket after they were sold Scottish Power cashback warranties between 1998 and 2001 should be paid their share of about £75 million, a group of MPs said today.
Scottish Power is to cut its gas prices by 5.4% from 15 March, making it the third big six energy firm to announce a drop this year. But even after the cuts its standard tariff will cost £100s more than the market's cheapest, so check now to see if you can switch and save.
Customer complaints about energy firms increased by a quarter last year, according to the Energy Ombudsman. But whether you've had cause to complain about your provider or not, you can save £100s by switching now.
Co-operative Energy has blamed ongoing problems with its new IT system as the reason why it was the most complained about energy provider in the third quarter of the year.
Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great.
8 June 2015
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