Scottish Power
Energy bills increase for more than five million households this week
More than five million people will see their energy prices rise this week as British Gas and Scottish Power price hikes
29 May 2018
Energy back-billing ban now in force
From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault
1 May 2018
960,000 Scottish Power customers hit with June price hike
Scottish Power will increase its standard variable gas and electricity prices from 1 June
20 April 2018
Back-billing ban to apply to all energy firms
All energy firms will be banned from back-billing customers for more than 12 months under stricter new rules
5 March 2018
'Switchable' smart meters delayed
The roll out of next generation smart meters which allow you to switch energy provider is to be delayed
19 January 2018
Npower trial could see end to its standard variable tariff
Npower will move some customers onto another fixed deal at the end of their contract – but many could save by switching
12 January 2018
Energy firms' customer service getting worse, MSE poll finds
The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms
27 December 2017
60% of households could save £300 by switching energy suppliers
Three out of five households are paying up to £300 too much for their energy despite near-record switching rates
31 October 2017
Customers face higher bills as gas switches are delayed up to three weeks
Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over
25 May 2017
Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved
Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals
16 April 2017
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