Energy firms' customer service getting worse, MSE poll finds
The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms
27 December 2017
60% of households could save £300 by switching energy suppliers
Three out of five households are paying up to £300 too much for their energy despite near-record switching rates
31 October 2017
Customers face higher bills as gas switches are delayed up to three weeks
Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over
25 May 2017
Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved
Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals
16 April 2017
Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more
Many UK households which prepay for energy will see their bills drop from April while some will see increases
9 March 2017
Scottish Power to hike dual fuel bills by 7.8% – but British Gas freezes prices until August
Scottish Power has become the latest big six energy firm to hike prices
10 February 2017
Urgent. Cheapest energy deals disappearing fast - lock in & fix NOW
Cheapest deal has rocketed by £100 in 6mths. Standard prices are rising – save £200+/yr by locking in now
28 November 2016
1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save
Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs
17 November 2016
Npower worst energy supplier at dealing with customer complaints, Ofgem reveals
Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014
22 September 2016
Scottish Power set to unveil tariff offering dual fuel by the day - but is it a good deal?
Scottish Power will allow customers to buy gas and elec by the day when its new ‘Power Up’ dual fuel tariff launches
19 September 2016
11 May 2022
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Customers of collapsed rent-to-own firm BrightHouse unlikely to receive any form of refund - here are all the details16 May 2022Customers of collapsed rent to own company BrightHouse are unlikely to get any money back after the firm's joint administrators said the cost of refunding people would "far exceed" the money available.
16 May 2022The energy price cap, which governs what most pay for their energy, is set to change every three months from October under plans announced by Ofgem today. The regulator also revealed it will also make the 'market stabilisation charge' harsher. This is a charge levied on firms acquiring new customers, which will make it harder for suppliers to undercut the price cap with cheaper fixed deals.
Warning: Aldi, M&S, Sainsbury's, Tesco, and more recall chicken products over salmonella fears - here are your refund rights16 May 2022Aldi, M&S, Sainsbury's, Tesco, and Waitrose are recalling a number of chicken products over fears of a salmonella outbreak. We explain your refund rights below.
NHS prescription costs frozen in England for the first time in 12 years – here are all the details and how to save on your medicine bills16 May 2022NHS prescription costs will remain frozen at £9.35 an item for the next 12 months. This is welcome news for many but remember to check if you qualify for free prescriptions or if you can save money with a prescription 'season ticket'. See below for more details.
Thousands of public sector workers to see redundancy payments cut after Government shake-up – your rights explained13 May 2022Thousands of public sector workers in England could soon see the amount they get as redundancy pay cut under new Government guidance.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
3 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
Martin Lewis: What happened to my pledge to give £10m to charity – 2022 update (spoiler: it's now £20m)11 April 2022Nearly a decade ago, in June 2012, MSE joined the MSM Group and I pledged £10m to go to charity. As that was a public pledge and I feel I've a duty of transparency, every year or two I bash out a blog report to explain where I'm up to, and who's got what money.
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