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Arcadia Group – the parent company of Topshop, Miss Selfridge, Dorothy Perkins, Evans and several other high street chains – has collapsed into administration. If you're a customer, we've full help below on what it means for gift cards, online orders and returns. For the latest info if you're a Debenhams customer, which has separately announced it's set to close, see our Debenhams help.
4 December 2020

Topshop, Burton and Dorothy Perkins customers have been left unable to spend gift cards after parent company Arcadia Group went into administration – even though retailers had originally said vouchers would work as normal. Arcadia Group has told us there's a temporary technical issue with its gift card processing system and says it hopes to make them spendable again in-store and online as soon as possible – but they will now only be redeemable against 50% of your total purchase.
2 December 2020

Shoppers who tried to use Currys PC World gift cards in the Black Friday sales found their orders failed and their funds were wiped, with some left £100s out of pocket. After MoneySavingExpert.com highlighted the issue and asked the firm to take action, Currys PC World now says it'll refund everyone affected by Wednesday evening and honour Black Friday sales prices - we've the latest on what's happening below.
1 December 2020
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