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Arcadia Group – the parent company of Topshop, Miss Selfridge, Dorothy Perkins, Evans and several other high street chains – has collapsed into administration. If you're a customer, we've full help below on what it means for gift cards, online orders and returns. For the latest info if you're a Debenhams customer, which has separately announced it's set to close, see our Debenhams help.
4 December 2020

Topshop, Burton and Dorothy Perkins customers have been left unable to spend gift cards after parent company Arcadia Group went into administration – even though retailers had originally said vouchers would work as normal. Arcadia Group has told us there's a temporary technical issue with its gift card processing system and says it hopes to make them spendable again in-store and online as soon as possible – but they will now only be redeemable against 50% of your total purchase.
2 December 2020
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