TSB crashes to the bottom of our customer service poll - check how well your bank did
TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.
30 August 2018
TSB customer? You may need to check your credit file is up to date
TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April.
30 August 2018
First Direct tops first official bank service league table
New rules mean banks have to publish how likely their customers are to recommend them on service
15 August 2018
26,000 switched away from TSB between April and June
TSB lost only 900 more customers between April and June than it did between January and March
27 July 2018
Bank switches topped 950,000 in past year - here are the winners and losers
Almost one million current account switches took place in the last 12 months
25 July 2018
TSB customers locked out of their accounts AGAIN
Some TSB customers reported problems accessing their online banking and mobile app after another IT update
10 July 2018
Banks asked how prepared they are for TSB-style meltdown
Banks are being asked how well prepared they are for a cyber attack or TSB-style IT meltdown by the Bank of England
6 July 2018
75,000+ TSB complaints STILL unresolved - despite many customers waiting more than eight weeks
Tens of thousands of TSB customers are still waiting for their complaints about the bank's IT meltdown to be addressed
28 June 2018
1,300 TSB customers have lost money to fraudsters, MPs told
The FCA warned that 40% of calls were still being abandoned and fraud victims have not been repaid quickly enough
6 June 2018
Martin Lewis hands MPs list of key questions TSB must answer
MoneySavingExpert.com founder Martin Lewis has written to the chair of the Treasury Committee Nicky Morgan
5 June 2018
20 October 2021
Martin's mortgage heads-up
'Can you lock in cheaply now to save £1,000s?'
Urgent. Shift debt to 27mths 0%
Breakdown cover for TWO £54/yr
Beware Klarna's new 'pay now' service
You may lose vital protections
17 Netflix hacks
Watch Squid Games etc for less
Martin's scam ads broadside
'It's a ludicrous plan'
Ciate £148 of nail polish for £35
Via Advent calendar code
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24 October 2021The coronavirus outbreak is causing major travel disruption around the globe
23 October 2021The Government has announced a £65million package for local councils to help private tenants who are struggling with rent arrears due to the pandemic. Renters will be encouraged to contact their local councils to see if they are eligible.
Sainsbury's new Nectar offer 'discriminates against the elderly and the vulnerable', says 75-year-old shopper22 October 2021A Nectar card holder MSE reader was left disappointed to see that Sainsbury's latest feature to get discounts using the SmartShop app was not available to those who can only shop online or through Click & Collect. He felt this discriminated against those customers, particularly ones who cannot shop in store for health reasons.
Fully vaccinated travellers to England and Wales can save £20 using day two lateral flows tests that will shortly replace PCR tests22 October 2021The Government has today released its approved list of private testing providers that will offer day two lateral flow tests for fully vaccinated travellers to England and Wales. Travellers will be able to save £20 using lateral flow tests compared to pricier PCRs.
22 October 2021MoneySavingExpert.com founder Martin Lewis has reaffirmed his message to consumers to sit tight and avoid switching to a new fixed-price energy deal as more gas and electricity providers go bust. On his weekly The Martin Lewis Money Show on ITV he warned people to "do nothing".
21 September 2021There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info.
14 September 2021Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
12 October 2021
7 October 2021
Clever ways to calculate your finances