MSE News


75,000+ TSB complaints STILL unresolved - despite many customers waiting more than eight weeks

Tens of thousands of TSB customers are still waiting for their complaints about the bank's IT meltdown to be addressed

28 June 2018

1,300 TSB customers have lost money to fraudsters, MPs told

The FCA warned that 40% of calls were still being abandoned and fraud victims have not been repaid quickly enough

6 June 2018

Martin Lewis hands MPs list of key questions TSB must answer founder Martin Lewis has written to the chair of the Treasury Committee Nicky Morgan

5 June 2018

TSB opens account and issues debit card to customer who died last year

TSB has apologised after it opened a new current account and sent a debit card to a man who passed away in 2017

4 June 2018

New TSB blunder as customers receive apology letters addressed to others

TSB customers are receiving letters addressed to other customers in the latest blunder since the bank's IT meltdown

31 May 2018

TSB still can't say when its IT problems will be fixed - over a month after they started

TSB still hasn't given a fixed date on when its IT problems will be fully fixed - over a month after they started

25 May 2018

TSB cancels direct debits of customers who've switched away - and claims they've DIED

TSB has apologised after it apparently cancelled former customers' direct debits and told the firms they were dead

24 May 2018

Revealed: 300+ reports of TSB scams to fraud police

Action Fraud has had more than 300 reports of fake emails, texts and calls from fraudsters pretending to be from TSB

23 May 2018

TSB to refund fraud victims as cancer patient has £29,000 payout stolen

A cancer patient has had her £29,000 critical illness insurance payout stolen, can reveal

22 May 2018

'I lost £17,000 from my TSB account after fraudster's call'

A vet who was called by a fraudster pretending to be from TSB has told how she lost £17,000 in a matter of minutes

21 May 2018

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