MSE News


Almost 90% of TSB complaints upheld by ombudsman

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal

13 March 2019

MPs launch inquiry into banking IT failures

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks

22 November 2018

New TSB blunder as customers wrongly told they need to pay cash in within hours

The bank says its working to resolve the issue as fast as it can, after customers complained

8 October 2018

TSB online banking down again

TSB's online banking systems are down again - after customers faced months of disruption earlier this year.

3 September 2018

TSB crashes to the bottom of our customer service poll - check how well your bank did

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

31 August 2018

TSB customer? You may need to check your credit file is up to date

TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April.

30 August 2018

First Direct tops first official bank service league table

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

26,000 switched away from TSB between April and June

TSB lost only 900 more customers between April and June than it did between January and March

27 July 2018

Bank switches topped 950,000 in past year - here are the winners and losers

Almost one million current account switches took place in the last 12 months

25 July 2018

TSB customers locked out of their accounts AGAIN

Some TSB customers reported problems accessing their online banking and mobile app after another IT update

10 July 2018

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