MSE News

TSB

TSB Classic Plus current account interest cut to 3%

TSB has cut the interest on its Classic Plus current account from 5% to 3% from today

2 July 2019

TSB launches refund guarantee for fraud victims

TSB has promised to refund customers who lose money through any type of fraud under its Fraud Refund Guarantee

15 April 2019

TSB to cut interest rate on its current account to 3%

TSB has announced it's cutting the interest rate on its Classic Plus Current Account from 5% to 3% this summer - and it's temporarily reviving its £75 switching incentive for those who refer friends and family to the bank

8 April 2019

Almost 90% of TSB complaints upheld by ombudsman

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal

13 March 2019

MPs launch inquiry into banking IT failures

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks

22 November 2018

New TSB blunder as customers wrongly told they need to pay cash in within hours

The bank says its working to resolve the issue as fast as it can, after customers complained

8 October 2018

TSB online banking down again

TSB's online banking systems are down again - after customers faced months of disruption earlier this year.

3 September 2018

TSB crashes to the bottom of our customer service poll - check how well your bank did

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

31 August 2018

TSB customer? You may need to check your credit file is up to date

TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April.

30 August 2018

First Direct tops first official bank service league table

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

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