Utilities

Most broadband and home phone customers will be automatically compensated for loss of service, delayed installations or missed appointments, under an agreement struck between the biggest telecoms providers and the industry watchdog.

Update: 12.01pm, Mon 1 April: Ooops, this story isn't correct. Sorry, we made a FOOL of ourselves by publishing it... The national smart meter rollout has been temporarily halted after ministers raised concerns that newer devices were becoming "too smart for their own good" and in some cases could take control of other networked household electronics such as TVs, radios and speaker systems.

Thousands of former customers of failed energy providers Iresa and Extra Energy have been told they'll be contacted by debt collectors – but many dispute the amount they've been told they owe.

Hundreds of thousands of BT landline customers will have an extra calls package costing up to £9/month automatically added to their phone bill this month, MoneySavingExpert.com can reveal. While it's worth it for some, you must opt out if you don't want it – here's what you need to know.

Sky TV and Now TV customers can now register to stream on six different devices, up from four devices previously. 

Energy supplier First Utility has been renamed Shell Energy, and customers will now have 100% renewable electricity. 

Vodafone customers on pay-monthly mobile contracts and mobile broadband contracts will see a 2.5% price rise from next month.

The spending watchdog has said that the regulators for the financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers.

Carphone Warehouse has been fined £29.1 million by the Financial Conduct Authority for mis-selling a mobile phone insurance and technical support service known as 'Geek Squad'.

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.