Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Virgin Atlantic Reward+ credit card-holders to get £40 rebate
Virgin Atlantic Reward+ credit card customers are being paid rebates of £40 each – equivalent to 25% of their annual fee – due to the coronavirus pandemic
1 July 2020
Virgin to revamp loyalty scheme - you'll soon be able to earn Flying Club miles on all Virgin brands
Virgin has revealed a major overhaul of its Flying Club loyalty scheme which it says will make it easier to earn reward flights and upgrades.
23 August 2018
Virgin Atlantic launches two credit cards - but how do they compare to BA cards?
Virgin Atlantic has relaunched two airline cards allowing customers to earn a free flight upgrade or companion ticket
4 April 2018
Airlines to be investigated over charging for allocated seats
Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found
5 February 2018
Hurricane Irma travel disruption - your rights
Travel to and from the Caribbean and Florida has been severely disrupted – here's what you need to know
8 September 2017
Monarch ditches credit card booking fees
Three weeks after Virgin Atlantic ended its 1.5% charge on flights, Monarch says it will scrap its 3% fee
9 December 2016
Travelling to a country with the Zika virus? Your refund and rebooking rights
If you've booked a trip to a country where Zika is rife and are pregnant you should be able to rearrange or get a refund
26 May 2016
Train delay compensation shake-up is, er... delayed (but at least you'll get a cheque instead of vouchers)
Most passengers claiming compensation for train delays should now automatically be given a cheque instead of vouchers
5 April 2016
25 May 2022
10 big tips to cut motoring costs
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Energy price cap predicted to rise 42%
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Morrisons becomes the fourth major retailer to hike meal deal prices this year - here's how it compares24 May 2022Morrisons has increased the cost of its meal deal by 50p from £3 to £3.50, making it the fourth major retailer to up prices this year. Here's how it compares.
24 May 2022NS&I will increase its Premium Bond prize fund rate, which is equivalent to a yearly interest rate, from 1% to 1.4% from 1 June. The odds of each £1 Premium Bond number winning a prize will also increase from 34,500 to one to 24,500 to one.
24 May 2022We've the latest on the testing and self-isolation rules for travellers visiting popular destinations abroad, plus full refund and insurance rights for overseas and UK travel.
Mis-sold an Amigo loan? Redress could soon be on its way after High Court approves complaints scheme23 May 2022A compensation plan put forward by Amigo Loans to return at least £112 million to borrowers it wrongly mis-sold high-interest loans to has today (23 May) been approved by the High Court. The move is a significant win for borrowers and follows a previous proposal that was rejected by the Court.
23 May 2022Children's toy subscription service Whirli has gone into administration. The collapse affects around 10,500 customers. Here's what it means for your refund and return rights.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
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