MSE News

Virgin Atlantic

Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up

The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds

30 July 2020

Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines

29 July 2020

Virgin Atlantic Reward+ credit card-holders to get £40 rebate

Virgin Atlantic Reward+ credit card customers are being paid rebates of £40 each – equivalent to 25% of their annual fee – due to the coronavirus pandemic

1 July 2020

Virgin to revamp loyalty scheme - you'll soon be able to earn Flying Club miles on all Virgin brands

Virgin has revealed a major overhaul of its Flying Club loyalty scheme which it says will make it easier to earn reward flights and upgrades.

23 August 2018

Virgin Atlantic launches two credit cards - but how do they compare to BA cards?

Virgin Atlantic has relaunched two airline cards allowing customers to earn a free flight upgrade or companion ticket

4 April 2018

Airlines to be investigated over charging for allocated seats

Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found

5 February 2018

Hurricane Irma travel disruption - your rights

Travel to and from the Caribbean and Florida has been severely disrupted – here's what you need to know

8 September 2017

Monarch ditches credit card booking fees

Three weeks after Virgin Atlantic ended its 1.5% charge on flights, Monarch says it will scrap its 3% fee

9 December 2016

Travelling to a country with the Zika virus? Your refund and rebooking rights

If you've booked a trip to a country where Zika is rife and are pregnant you should be able to rearrange or get a refund

26 May 2016

Airlines face legal action for wrongly rejecting flight delay compensation claims

Aer Lingus, Jet2 and Wizz Air face legal action following a review of their practices by the UK's CAA

23 March 2015

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