Virgin Atlantic

The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds

30 July 2020

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines

29 July 2020

Virgin Atlantic Reward+ credit card customers are being paid rebates of £40 each – equivalent to 25% of their annual fee – due to the coronavirus pandemic

1 July 2020

Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found

5 February 2018

Travel to and from the Caribbean and Florida has been severely disrupted – here's what you need to know

8 September 2017

Three weeks after Virgin Atlantic ended its 1.5% charge on flights, Monarch says it will scrap its 3% fee

9 December 2016

If you've booked a trip to a country where Zika is rife and are pregnant you should be able to rearrange or get a refund

26 May 2016

Most passengers claiming compensation for train delays should now automatically be given a cheque instead of vouchers

5 April 2016