Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Virgin Atlantic Reward+ credit card-holders to get £40 rebate
Virgin Atlantic Reward+ credit card customers are being paid rebates of £40 each – equivalent to 25% of their annual fee – due to the coronavirus pandemic
1 July 2020
Virgin to revamp loyalty scheme - you'll soon be able to earn Flying Club miles on all Virgin brands
Virgin has revealed a major overhaul of its Flying Club loyalty scheme which it says will make it easier to earn reward flights and upgrades.
23 August 2018
Virgin Atlantic launches two credit cards - but how do they compare to BA cards?
Virgin Atlantic has relaunched two airline cards allowing customers to earn a free flight upgrade or companion ticket
4 April 2018
Airlines to be investigated over charging for allocated seats
Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found
5 February 2018
Hurricane Irma travel disruption - your rights
Travel to and from the Caribbean and Florida has been severely disrupted – here's what you need to know
8 September 2017
Monarch ditches credit card booking fees
Three weeks after Virgin Atlantic ended its 1.5% charge on flights, Monarch says it will scrap its 3% fee
9 December 2016
Travelling to a country with the Zika virus? Your refund and rebooking rights
If you've booked a trip to a country where Zika is rife and are pregnant you should be able to rearrange or get a refund
26 May 2016
Airlines face legal action for wrongly rejecting flight delay compensation claims
Aer Lingus, Jet2 and Wizz Air face legal action following a review of their practices by the UK's CAA
23 March 2015
9 June 2021
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Energy bills set to rocket for millions later this year as experts predict £100+/yr price cap rise – check if you can beat hikes by switching11 June 2021Around 11 million households on standard energy tariffs are likely to see huge price rises this winter, with industry experts Cornwall Insight predicting an increase of more than £100/yr to regulator Ofgem's price cap. But many can beat the hikes and save £100s by switching now.
11 June 2021Monzo users shopping at Tesco stores across the country may have been charged twice after a "technical error". Tesco says it is investigating and adds that it aims to reverse duplicate transactions within a day. Affected Monzo customers can also reverse payments via its banking app. Here's what you need to know.
10 June 2021Thousands of savers hoping to transfer to Nationwide's 'Member Exclusive Fixed Rate ISA' are facing delays, with some waiting as long as three months. It comes after the building society was inundated with requests for the new account, which was a MoneySavingExpert.com best buy at the time of its launch in March.
Thousands of Lifetime ISA bonus payments delayed ahead of stamp duty deadline after HMRC technical error9 June 2021Thousands of Lifetime ISA savers have had their 25% bonus payments delayed by over a week after a HMRC "technical error". It means some first-time buyers looking to purchase a home before the stamp duty holiday ends this month could be left as much as £1,000 out of pocket, MoneySavingExpert.com can reveal.
Furniture Village customer? Here's the latest on orders and shoppers' details after it was hit by a cyber attack9 June 2021Customers are facing delays as Furniture Village orders have been disrupted after it was hit by a cyber attack. Orders are now being rescheduled but shoppers should consider changing online passwords and remaining alert for suspicious activity as it's unclear if personal information is at risk.
18 May 2021If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
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