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Water

Millions of water and sewerage bill payers could get payouts if new legal claims succeed – here's what you need to know

Millions of water and sewerage bill payers could be due compensation payouts of up to £109 each if a new set of group legal claims against several big water firms succeeds.

3 January 2024

Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty – here's what we know

Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service.

26 September 2023

Welsh Water to give all customers £10 bill credit after misreporting leakage volumes – here's what you need to know

Welsh Water (Dŵr Cymru) will give £10 in bill credit to each of its 1.4 million home and business customers this year, after an internal review found it had misreported the volume of water it lost to leaks between 2020 and 2022.

26 May 2023

Water bills to rise by £31/year in England and Wales – but there are still ways you can cut costs

The average annual water bill in England and Wales is set to rise by around £31 a year (7.5%) from April, industry body Water UK has announced today.

2 February 2023

Struggling with your water bill? You could get up to 90% off from your supplier – here's how to check if you're eligible

If you're struggling, we've rounded up what each supplier has to offer and how to check if you're eligible and apply.

21 November 2022

Water firms upping direct debits of metered customers due to increased lockdown use – check NOW if you're overpaying

Households with water meters should check their bills as many firms are upping direct debits due to higher use during lockdown. And with usage over the next year likely to drop for many as restrictions ease, you could end up paying a lot more than you need to unless you take action.

25 May 2021

Water firms in U-turn over marketing letters that use 'scare tactics'

Water firms have been forced to review their communications and in one case even cancel a mass mail-out after a backlash from customers

2 July 2019

Southern Water to give customers a share of £123 million over 'shocking' failures

Southern Water is to pay £123 million back to customers following an investigation by regulator Ofwat

25 June 2019

Average water bill to rise by £8 – see how yours will change

The average water and sewerage bill in England and Wales is set to rise by £8 to £415 a year from 1 April

20 February 2019

Three water companies scolded for poor customer service by watchdog

Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints

20 September 2018