MSE News


Three water companies scolded for poor customer service by watchdog

Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints

20 September 2018

United Utilities calls off hosepipe ban

United Utilities has called off its planned hosepipe ban, which was due to affect millions of customers

2 August 2018

United Utilities announces hosepipe ban - here's what it means for you

North west of England water supplier United Utilities has announced that a hosepipe ban will start on Sunday 5 August

17 July 2018

More than half of UK airports STILL don't have free water fountains

Four UK airports are in the process of installing free drinking water fountains but half still don't have them

10 July 2018

Customers ‘badly let down’ by water companies during Beast from the East

Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck

19 June 2018

Thames Water to give customers a share of £120 million over leak failures

Thames Water is to pay £120 million back to customers following an investigation by regulator Ofwat

7 June 2018

Ofwat to quiz water firms after thousands of shortages

Water regulator Ofwat has announced a review of the supply issues experienced by customers after recent severe weather

12 March 2018

Household bills rising slower than inflation, MSE Bills Tracker shows

Household bills are rising slower than inflation, but don't rest on your laurels as you could still make big savings

23 February 2018

Average water bill to rise by £9 - see how yours will change

The average water and sewerage bill in England and Wales will rise by £9 in the next year – to £405

1 February 2018

You'll soon be able to refill your water bottle for free in places such as Costa

A new scheme aims to create tens of thousands of places in England where you can fill up your water bottle by 2021

25 January 2018

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