Which?

Broadband and mobile firms should be banned from hitting their customers with unpredictable mid-contract price hikes, consumer group Which? and charity Citizens Advice have said. The organisations have urged the telecoms regulator to stop these "unjust hikes" to ensure people are given certainty about how much their contract will cost when they sign up. 

MoneySavingExpert.com (MSE) founder Martin Lewis has pleaded with the Government not to be "yankers" and shelve much needed buy now, pay later (BNPL) regulation. His call comes as Citizens Advice, MSE and Which? have teamed up again to urge the Government to protect BNPL users.

Hundreds of thousands of Virgin Media customers are being urged to change their passwords after one of the firm's routers was found to be vulnerable to hacking.

The Prime Minister has been urged not to let consumer rights "fall by the wayside" during the UK's negotiations to leave the EU, in a letter signed by MoneySavingExpert.com founder Martin Lewis and fellow consumer champions Which? and Citizens Advice.

British Airways (BA) cabin crew will stage a 48-hour strike from Tuesday 10 January after staff voted to reject the airline's offer aimed at resolving a pay dispute.

The Payment Systems Regulator (PSR) has rejected calls from consumer group Which? to make banks refund the victims of transfer fraud – though it's admitted they "could do more" to help customers duped in this way.

Consumer group Which? has filed a ‘super-complaint’ with the Payment Systems Regulator (PSR) demanding banks do more to help customers who've lost money after being tricked by con-men into making a bank transfer.

A consumer group has submitted a 'super-complaint' to the rail regulator demanding it takes action to make claiming for train delays easier, after its research found most passengers aren't informed of their rights after a delay and just a third end up making a claim.

MoneySavingExpert.com and Which? have submitted a joint letter to the financial regulator expressing "serious concern" at media reports it's considering introducing a time bar on PPI complaints.