MoneySavingExpert.com homepage
Cutting your costs, fighting your corner
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
Search bar closed.
MSE News

Mobile switching times could be slashed to two hours

calling_mobiles
Guy Anker
Guy Anker
Deputy Editor & Head of Operations
3 August 2009

Communications regulator Ofcom wants to ease the mobile switching process by hastening the time it takes to transfer your number, possibly to within two hours.

It currently takes two working days to move your number to a new provider. Ofcom has launched a consultation asking for views on whether this process should be cut to either two hours or one day.

If either option is adopted, the changes will be implemented in 2011 (see the Cheap Mobiles guide to help get the best deal).

You currently need to request a special number from your current provider, known as a Pac code, which you give to your new provider when porting mobile numbers.

The consultation is seeking views on whether your new provider should manage the process instead to ease the burden on users.

Ofcom research shows nearly a third of people have switched mobile provider in the last two years. Some 71% want to keep their number.

Daniel Lawrence, MoneySavingExpert.com consumer products analyst, says: "Whilst anything that helps people switch to the best deal more easily is obviously welcome news, one can't help but think Ofcom might better spend its resources elsewhere.

"This includes doing more to tackle unavailability of broadband in some areas, prohibitive overseas mobile internet costs, and the misselling of so-called 'unlimited' tariffs that are not unlimited."

Further reading/Key links

Slash mobile costs: www.moneysavingexpert.com/mobilesSell old mobiles: www.moneysavingexpert.com/mobilerecycling

MSE Forum

Mobile switching times to be slashed?

Forum image
MSE Email icon 5 November 2024

For all the latest deals, guides and loopholes simply sign up today - it’s spam free!

Martin's Savings Masterclass
Boost your interest NOW
Life insurance for beginners
Save £1,000s
Paying off student loan?
Some can get £100s back
'Free' National Trust family pass
Normally about £30
Are solar panels worth it?
See our updated guide
TWO pairs of specs £14
Including delivery
Budget need-to-knows
Stamp Duty, carers & pensions
Tools and calculators

Clever ways to calculate your finances

Find your odds of getting top cards
Find your odds for getting a cheap loan
Compare broadband, phone & TV deals
Compares thousands of mortgages
Eight calcs to help you work out the cost
We ensure you’re on the cheapest tariff