MoneySavingExpert News

OFCOM

Shell Energy to axe £15 broadband switching 'cease fee'

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

26 March 2021

Mobile firms to be banned from selling 'locked' phones

Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year

27 October 2020

More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review

EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year

28 July 2020

Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance

Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom

23 July 2020

Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching

Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.

26 September 2019

Giffgaff fined after overcharging millions of customers

The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million

30 July 2019

118 directory enquiry call charges capped from today

From today, people who call directory enquiry services will be charged a maximum of £3.65 per 90 seconds, after a price cap was introduced by Ofcom.

2 April 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

EE customers given second chance to leave penalty-free over out-of-bundle price hike

Ofcom has stepped in to order mobile provider EE give customers another 30-day window to leave penalty-free

14 August 2018