Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
26 March 2021
Mobile firms to be banned from selling 'locked' phones
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year
27 October 2020
More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review
EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year
28 July 2020
Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom
23 July 2020
Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching
Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.
26 September 2019
Giffgaff fined after overcharging millions of customers
The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million
30 July 2019
118 directory enquiry call charges capped from today
From today, people who call directory enquiry services will be charged a maximum of £3.65 per 90 seconds, after a price cap was introduced by Ofcom.
2 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
Ofcom set to introduce price cap on 070 numbers
24 August 2018
EE customers given second chance to leave penalty-free over out-of-bundle price hike
Ofcom has stepped in to order mobile provider EE give customers another 30-day window to leave penalty-free
14 August 2018
12 May 2021
Holidays are back on the agenda
Martin's 19 need-to-knows to cut costs
Warning. Energy prices hit 3yr high
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New. Cheapest iPhone 11 contract we've EVER seen
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16 Ikea hacks
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50p Costa iced drinks
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Queen's Speech 2021 round-up: student loans shake-up, increased rights for renters, leasehold reform & more11 May 2021Flexible 'lifetime' student loans were among the plans revealed by the Queen today during the state reopening of Parliament. Other measures include increased rights for renters, leasehold reform and more protection for those using the internet
Martin Lewis: 'Government's failure to include scams in Online Safety Bill risks finances and mental health of millions - this must change'11 May 2021While the draft Online Safety Bill confirmed today will see new laws introduced designed to keep people safe online, there was no mention of specific protection against online scams
11 May 2021Morrisons is to axe its 'Morrisons More' loyalty points scheme and replace it with new personalised money-off vouchers via its app
'I'm self-employed but confused about whether I can claim the fourth grant' – Unsure? Here's what you need to know11 May 2021100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance.
11 May 2021If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
Clever ways to calculate your finances