Mid-contract broadband and mobile price hikes to be reviewed by regulator
Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.
9 February 2023
Sky TV customer? Check your bill NOW as millions still aren't being told when their contract ends
Sky TV customers should check their bills NOW as millions are still not being told their contract is coming to an end. The telecoms giant is adamant it doesn't need to send end-of-contract notifications to its TV customers, despite being told to do so.
22 August 2022
Mobile and broadband providers to make it easier for users to cancel under new rules
The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.
22 June 2022
Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back
Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.
5 May 2022
Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
4 October 2021
Mobile firms to be banned from selling 'locked' phones
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year
27 October 2020
More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review
EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year
28 July 2020
Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom
23 July 2020
Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching
Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.
26 September 2019
Giffgaff fined after overcharging millions of customers
The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million
30 July 2019
Beat April price hikes
Martin's 11 must-do NOWs
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Worried about passport delays due to strikes? Here's what you need to know22 March 2023More than one thousand Passport Office workers across the UK will walk out between 3 April and 5 May as part of strike action over pay, pensions, redundancy terms and job security. Below we explain your travel and compensation rights if your passport is delayed.
Budget 2023: Childcare support to be boosted for children from nine months and for parents on universal credit – here's what you need to know22 March 2023The announcements form a package of new measures designed to help parents, revealed by the Chancellor in today's Budget.
Martin Lewis: Two week ISA 'use it or lose it' warning21 March 2023Interest rates are up, so ISAs are back for many - yet you need to sort them by 5 April (or likely sooner).
Budget 2023: Tax-free pension limits raised - here's what it means for your savings21 March 2023The annual amount you can save into a pension once you've taken money out of it will rise from £4,000 to £10,000 this April.
Stamp prices to rise by up to 16% – but there's a way to beat the hike21 March 2023From Monday 3 April, the cost of first-class stamps will be hiked to £1.10, while second-class stamps will increase to 75p.
Martin Lewis: Is it time to ban unnecessary Christmas presents?5 December 2022Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
Martin Lewis: The one thing everyone aged over 66 needs to know29 November 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
11 extreme beauty MoneySavers – will you try them?21 March 2023
10 free & cheap ideas to treat Mum on Mother's Day2 March 2023
Clever ways to calculate your finances