Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
26 March 2021
Mobile firms to be banned from selling 'locked' phones
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year
27 October 2020
More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review
EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year
28 July 2020
Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom
23 July 2020
Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching
Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.
26 September 2019
Giffgaff fined after overcharging millions of customers
The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million
30 July 2019
118 directory enquiry call charges capped from today
From today, people who call directory enquiry services will be charged a maximum of £3.65 per 90 seconds, after a price cap was introduced by Ofcom.
2 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
Ofcom set to introduce price cap on 070 numbers
24 August 2018
EE customers given second chance to leave penalty-free over out-of-bundle price hike
Ofcom has stepped in to order mobile provider EE give customers another 30-day window to leave penalty-free
14 August 2018
26 January 2022
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Barclaycard customer? Check your account and don't bin post as it's refunding MORE people, with some getting £1,20025 January 2022Keep an eye out for letters from Barclaycard, even if you weren’t on a repayment plan, as its refunding more customers for incorrect fees. MSE has received an influx of accounts from customers who say they received a surprise refund, with several claiming to have been given more than £1,000.
25 January 2022Martin Lewis answers this question in his new video on the energy crisis below, as well as explaining what might be next for energy bills.
25 January 2022In addition, those who aren't fully vaccinated will no longer be required to take a day eight test or self-isolate on arrival to England.
Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers to be hit with price hikes of up to 9.3% - here's all you need to know25 January 2022Millions of BT, EE, Plusnet, Shell, TalkTalk and Vodafone customers will be hit with price hikes of up to 9.3% this spring. All of the telecoms providers use December's consumer prices index (CPI) rate of inflation, as announced this week, to determine increases...
25 January 2022Tesco Bank's new prepaid debit card is now available to all 20 million Clubcard holders following a series of trials last year
10 January 2022This is my sixth annual steps blog. My well-documented obsession with the 'quantified self' is showing no sign of abating. According to my tracker, I did 9,284,614 steps (nearly 400,000 more than last year) – a ridiculous, hopefully healthy obsession.
29 November 2021I was invited on to BBC Radio 2 Vine's 'What Makes Us Human' programme. The brief: "write then read out an essay on one unique element of humanity, interspersed with some autobiographical notes".
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