OFCOM
Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
26 March 2021
Mobile firms to be banned from selling 'locked' phones
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year
27 October 2020
More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review
EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year
28 July 2020
Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom
23 July 2020
Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching
Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.
26 September 2019
Giffgaff fined after overcharging millions of customers
The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million
30 July 2019
118 directory enquiry call charges capped from today
From today, people who call directory enquiry services will be charged a maximum of £3.65 per 90 seconds, after a price cap was introduced by Ofcom.
2 April 2019
Regulators 'need to do more' to prove they protect consumers
The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers
20 March 2019
Ofcom set to introduce price cap on 070 numbers
24 August 2018
EE customers given second chance to leave penalty-free over out-of-bundle price hike
Ofcom has stepped in to order mobile provider EE give customers another 30-day window to leave penalty-free
14 August 2018
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20 October 2021
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Martin's mortgage heads-up
'Can you lock in cheaply now to save £1,000s?'
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Urgent. Shift debt to 27mths 0%
Effectively fee-free
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Breakdown cover for TWO £54/yr
Full service
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Beware Klarna's new 'pay now' service
You may lose vital protections
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17 Netflix hacks
Watch Squid Games etc for less
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Martin's scam ads broadside
'It's a ludicrous plan'
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Ciate £148 of nail polish for £35
Via Advent calendar code
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Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works
20 October 2021![]()
Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge. -
Lloyds to shut 41 branches and Halifax to close seven - here's a full list of the impacted sites
20 October 2021![]()
Lloyds Banking Group, which owns Lloyds and Halifax, is to shut 48 branches next year, citing a fall in customer demand for the closures. We have full details below on which banks are being closed and what to do if your local branch is affected. -
State pension to increase by 3.1% next April giving some retirees an extra £5.55/wk
20 October 2021![]()
More than 10 million pensioners could see their state pension rise by £5.55/wk from April 2022 after the Office for National Statistics (ONS) confirmed that inflation stood at 3.1% in the year to September - a figure that is typically used to calculate the following year's state pension increase. -
Millions of BT landline customers could be in line for up to £500 if a new class action case is successful
20 October 2021![]()
BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015. -
Households in England and Wales to be offered new £5,000 Government grant from April 2022 to help replace gas boilers with heat pumps
19 October 2021![]()
Brits wanting to fit a low-carbon heat pump in their homes in England and Wales could receive a £5,000 grant from the Government to help replace less efficient gas boilers from April 2022. The initiative is part of a £3.9 billion project to make all heating systems low carbon by 2035.
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Five things EVERYONE should know about student finance
21 September 2021![]()
There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info. -
Is it time to ban Christmas presents?
14 September 2021![]()
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
Clever ways to calculate your finances
