MSE News

OFCOM

118 directory enquiry call charges capped from today

From today, people who call directory enquiry services will be charged a maximum of £3.65 per 90 seconds, after a price cap was introduced by Ofcom.

2 April 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

EE customers given second chance to leave penalty-free over out-of-bundle price hike

Ofcom has stepped in to order mobile provider EE give customers another 30-day window to leave penalty-free

14 August 2018

Households spend £1,400 a year to stay connected - check if you can slash your bills

UK households shell out £120/mth on average for mobile, broadband and TV services, according to new data from Ofcom

2 August 2018

Ofcom seeks end to bill shock with price cap on 118 calls

Telecoms regulator Ofcom has called for a £3.10 price cap per 90 second call to 118 Directory Enquiries numbers

14 June 2018

Virgin Media's £240 exit fees are too high, says Ofcom

Virgin Media should not be charging customers exit fees of up to £240, regulator Ofcom has said.

23 May 2018

6.5 MILLION could be overpaying for their broadband - check now if you can save

Around 6.5 million customers in the UK are likely to be paying too much for their broadband

18 May 2018

Plusnet to increase broadband prices

Plusnet has warned customers that it's raising broadband prices by £12 a year in June

6 April 2018

New Ofcom rules to help those with slow broadband from 2019

Regulator Ofcom has announced it will give its code of practice a bit more oomph, with new rules applying from 2019

1 March 2018

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