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OFCOM

More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review

EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year

28 July 2020

Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance

Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom

23 July 2020

Broadband shake-up tackles rip-off prices for loyal customers – but most could save more by switching

Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.

26 September 2019

Giffgaff fined after overcharging millions of customers

The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million

30 July 2019

118 directory enquiry call charges capped from today

From today, people who call directory enquiry services will be charged a maximum of £3.65 per 90 seconds, after a price cap was introduced by Ofcom.

2 April 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

EE customers given second chance to leave penalty-free over out-of-bundle price hike

Ofcom has stepped in to order mobile provider EE give customers another 30-day window to leave penalty-free

14 August 2018

Households spend £1,400 a year to stay connected - check if you can slash your bills

UK households shell out £120/mth on average for mobile, broadband and TV services, according to new data from Ofcom

2 August 2018

Ofcom seeks end to bill shock with price cap on 118 calls

Telecoms regulator Ofcom has called for a £3.10 price cap per 90 second call to 118 Directory Enquiries numbers

14 June 2018

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