OFCOM
Shell Energy fined £1.4 million for failing to tell broadband customers when contracts ended – urgently check you're not overpaying
If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending.
23 November 2023
Action to tackle 'confusing' roaming policies welcomed by Martin Lewis after MSE campaign – though support won't be in place this summer
Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today.
20 July 2023
Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening
Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.
13 July 2023
Mid-contract broadband and mobile price hikes to be reviewed by regulator
Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.
9 February 2023
Sky TV customer? Check your bill NOW as millions still aren't being told when their contract ends
Sky TV customers should check their bills NOW as millions are still not being told their contract is coming to an end. The telecoms giant is adamant it doesn't need to send end-of-contract notifications to its TV customers, despite being told to do so.
22 August 2022
Mobile and broadband providers to make it easier for users to cancel under new rules
The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.
22 June 2022
Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back
Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.
5 May 2022
Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
4 October 2021
Mobile firms to be banned from selling 'locked' phones
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year
27 October 2020
More broadband firms agree to cut prices for vulnerable and out-of-contract customers after Ofcom review
EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year
28 July 2020
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28 November 2023
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Martin Lewis: Do you have a Power of Attorney? It’s crucial protection – not just for the elderly – and more important than a will
28 November 2023![]()
Do you have a Power of Attorney? MoneySavingExpert.com founder Martin Lewis explains how this crucial protection works, why it's more important than a will, and how to get one in the latest episode of ITV's The Martin Lewis Money Show Live. -
Martin Lewis: Child Benefit warning for couples – are you missing out on £1,000s in future state pension payments?
28 November 2023![]()
If you're in a couple and claiming Child Benefit – or aren't claiming because one of you earns £60,000 or more a year – you could be missing out on £1,000s or even £10,000s in future state pension payments. -
Tesco shopper? Urgently spend or extend £16 million of expiring Clubcard vouchers
28 November 2023![]()
Tesco Clubcard holders need to urgently to spend £16 million worth of vouchers before they expire on Thursday 30 November. Alternatively, if you'd rather hang onto the vouchers, we've got a trick to extend their validity. -
Autumn Statement: State pension confirmed to rise by 8.5% from April 2024 – while some benefits will go up by 6.7%
28 November 2023![]()
The state pension will rise by 8.5% from April 2024 under the 'triple lock' guarantee, meaning millions of people will receive a weekly increase of up to £17.35. Certain benefits, including Universal Credit, will also rise from next April by 6.7%. -
Energy standing charges to be reviewed amid calls from Martin Lewis and MSE for them to be lowered
28 November 2023![]()
Energy standing charges, which make up around £300 of most people's yearly bills, are to be reviewed by Ofgem.
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Martin Lewis: Energy bill credit – how much is too much? Stop the rip-off and get back £100s, by understanding the monthly direct debit energy cycle…
28 November 2023![]()
Martin Lewis dissects how much energy bill credit is too much, and when it's best to ask for it back -
Martin Lewis: Is it time to ban unnecessary Christmas presents?
21 November 2023![]()
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis' data-Crunch: What's the UK's best salt 'n' vinegar crisps?
6 November 2023![]()
The joy of good salt 'n' vinegar is you bite them, and they bite back – the flavour needs to be strong, sharp, and leave your tongue feeling like sandpaper. So it's time to focus MSE's data-crunching expertise on to the ultimate investigative challenge... finding the UK's best salt 'n' vinegar crisps.
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