Some TSB customers reported problems accessing their online banking and mobile app after another IT update.
Around 50 customers tweeted the bank in the space of an hour this morning to say they were having trouble logging on, just 12 hours after TSB warned it would be updating its mobile app and customers should ensure they had the latest version.
TSB says it has now fixed the issues and has apologised.
This latest problem follows the huge IT meltdown which caused months of disruption, and saw customers locked out of their accounts and targeted by fraudsters.
For full help on how to complain and get compensation, see our TSB online banking problems guide.
What were customers saying?
Numerous customers tweeted TSB about the issues this morning, here are a few examples:
It seems that whatever updates you applied to the mobile app have also affected the internet banking as I cannot get onto my online banking Grrrr
— Conleth Overton (@belfastcount) July 10, 2018
@TSB Great, your website is down AGAIN just keep getting INTERNAL SERVER ERROR and a load of different reference numbers, when trying to access it!
— Rachel (@scampidog70) July 10, 2018
@TSB what is going on with your wdbsite this morning. It's not even connecting. Is this going to be another week of misery
— John Malley (@malley58) July 10, 2018
What does TSB say?
A spokesperson said: "We're really sorry that some of our customers experienced intermittent issues with online banking for a short period this morning. This issue has now been fixed and our services are working as normal. Customers were still able to use their cards as normal throughout.
"We'd like to apologise to our customers for any inconvenience this may have caused."
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