MSE News

NatWest, RBS & Ulster online and app outage fixed after hours

NatWest, RBS and Ulster Bank customers were locked out of their online and mobile banking for hours this morning. 

Update 10.30am: RBS says the issues have now been resolved.

Customers are still able to use telephone banking and ATMs, and access branch services, but have been met with error messages on their online and mobile banking since about 5am this morning. 

This glitch rounds up a difficult week for online banking, after Barclays online and telephone services went down for several hours yesterday. 

What are customers saying? 

Here's what some customers have been saying on social media:

What do the banks say? 

A spokesperson said: "We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning. The issue has now been resolved and no customer will be left out of pocket as result of this."