MSE News

Northern compensation scheme extended to non-season ticket holders

Commuters who suffered disruption on Northern trains this summer but did not have a season ticket will be offered extra compensation.

Customers who travelled three or more days a week during April, May or June without a season ticket will now be eligible to apply for money back under the scheme 

Northern is still finalising the details of how much compensation customers will be given, but says full details will be available when the scheme opens on Tuesday 9 October.

If you're a season ticket holder, you can claim now. Details can be found in our MSE News story.

See our Train Delays guide for information about when you're owed.

Who is eligible for compensation?

To be eligible to claim, you must have:

• Travelled during April, May or June 2018.
• Travelled three or more days a week on your chosen route.
• Travelled on eligible routes.
• Evidence of having travelled during that period.

You will able to claim for travel for between three and 20 days, depending on which route you take.

Routes are split into Level 1 and Level 2. Which level your route is on can be found on the Northern website – this link also contains information about the compensation scheme for season ticket holders, so ignore that, the only details you need are those which explain the levels.

Level 1 – you'll be able to claim for a minimum of 12 days travelled, and a maximum of 20, within a 28-day period. You also must have travelled at least three days a week.
Level 2 – you'll be able to claim for a minimum of three days travelled, and a maximum of five, within a seven-day period.

It's not clear how much you'll be able to claim for each day you were delayed. Northern has said this will be confirmed by the time the scheme opens on Tuesday 9 October.

When and how do I claim?

You'll be able to claim via the Northern website between 9 October and 4 December.

You'll be asked to provide evidence that you travelled three or more days a week during April, May or June 2018.

Customers who made journeys on multiple routes (eg, Preston to Bolton two times a week and Preston to Manchester one day a week) will have to choose one of the routes.

What does Northern say?

Northern commercial director Mark Powles said: "We are truly sorry for the inconvenience caused to our customers by the disruption to their rail services earlier this year.

"We already have a compensation scheme in place for our season ticket holders. In partnership with Transport for the North, we will be introducing a further scheme for regular travellers who made three or more journeys during April, May or June 2018. The scheme will be available to these regular travellers with effect from Tuesday 9 October."