December 2018

The charity behind the UK's first-ever financial education textbook has alerted police after a report that an elderly man was tricked into paying £100s to fraudsters claiming to be collecting donations for the book.

Firms that overcharge loyal customers should be publicly named and shamed, and vulnerable customers should be protected by price caps, the competition watchdog has said after it found consumers overpay by £4 billion a year in total.

The financial regulator has fined Santander £32.8 million for failing to process customers' accounts and investments effectively after they have died. 

Nectar card-holders have had thousands of points wiped from their accounts after buying tickets from London North Eastern Railway, MoneySavingExpert can reveal – but if you're affected, the issue should be resolved later today.

The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives. 

Fixed daily and monthly overdraft fees are set to be banned as part of a package of reforms proposed by the financial regulator.

Toilets will be free to use at most major train stations from 1 April next year.

Ten online retailers including household names such as Accessorize and Oasis have been giving shoppers the wrong info about their return rights for sale items, a MoneySavingExpert.com investigation reveals – and five more including M&S and New Look have given info we believe is misleading.

Npower and SSE, two of the big six energy firms, will no longer go ahead with their planned merger.