MSE News

December

Santander fined £32 million for failing families of deceased customers

The financial regulator has fined Santander £32.8 million for failing to process customers' accounts and investments effectively after they died

19 December 2018

Thousands of Nectar points wiped from rail passengers' accounts

Nectar card holders claim they have had thousands of points wiped from their accounts after buying tickets from London North Eastern Railway - if you're affected the issue should be resolved today

19 December 2018

Revealed: Shoppers given WRONG sale return rights info by 10 online stores

Ten online retailers including household names such as Accessorize and Oasis have been giving shoppers the wrong info about their return rights for sale items, a MoneySavingExpert.com investigation reveals - and five more including M&S and New Look have given info we believe is misleading.

18 December 2018

Toilet charges to be scrapped at major train stations from April

From next Spring, it will no longer cost you to spend a penny

18 December 2018

Guest comment: Time for radical reform on overdrafts

The Financial Conduct Authority's executive director of strategy and competition Christopher Woolard explains why the regulator is tackling overdraft charges

18 December 2018

Fixed daily and monthly overdraft charges set to be banned

New rules proposed by the FCA mean the price for each overdraft will be a simple, single interest rate – no fixed daily or monthly charges

18 December 2018

Claims management firms will have to give more info upfront

The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives

18 December 2018

Outfox the Market customers vent fury over energy bill hikes

Hundreds of customers of the small energy supplier Outfox the Market have banded together on Facebook to tell of their nightmare with the supplier.

17 December 2018

SSE and Npower merger will not go ahead

The two big six energy firms, SSE and Npower, will no longer go ahead with their planned merger

17 December 2018

Together Energy takes on OneSelect's 36,000 customers

Customers of gas and electricity provider OneSelect, which stopped trading earlier this week, are being transferred to Together Energy.

14 December 2018

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