December

New rules to allow fraud victims to complain to the bank receiving their cash

Scam victims who have been tricked into transferring money directly to a fraudster will soon have stronger powers to complain about the bank that received the money, rather than just their own bank

14 December 2018

More Great Northern and Thameslink passengers urged to claim compensation

13 December 2018

Rail passengers to get travel updates via Facebook Messenger

Passengers can now get personalised updates if their train is late or cancelled via Facebook Messenger, as part of a National Rail trial

12 December 2018

High street haggling getting harder - but here's where you're most likely to bag a discount

Shoppers are finding it increasingly tricky to haggle on the high street, with the average success rate dropping from 55% to just 42% in the past two years

12 December 2018

Private parking appeals up 7% – but fewer are successful

More motorists are contesting private parking tickets but those who are successful has dropped by more than 10%, according to figures published by the UK's largest private parking appeals service

11 December 2018

Barclays lets customers block gambling transactions

Barclays has today become the first UK high street bank to allow you to block payments to certain categories of retailer, such as gambling services and premium rate websites and phone lines, in a bid to help vulnerable customers

11 December 2018

Small energy supplier OneSelect stops trading – what you need to know

One Select, a small supplier with 36,000 domestic customers, has become the latest energy firm to stop trading. If you're affected, your energy supply will continue as normal and any outstanding credit balance you have is protected.

10 December 2018

O2 to offer compensation after data outage

Around 25 million O2 customers left unable to use their mobile data for almost 24 hours will be given compensation, the network operator has announced

10 December 2018

Ryanair passengers complain of name-change 'glitch' which could cost them £115

Some Ryanair customers who've booked flights for passengers with different surnames have reported a bizarre glitch which apparently results in the group's surnames being changed to be the same - and those affected could face a £115 fee to correct the booking

7 December 2018