December 2018

Hundreds of customers of the small energy supplier Outfox the Market have banded together on Facebook to tell of their nightmare with the supplier. 

Scam victims who have been tricked into transferring money to a fraudster are to get stronger rights to complain about the bank that received the money, rather than just their own bank.

Many Great Northern and Thameslink passengers wrongly think they're not eligible to claim compensation for the severe disruption they suffered during a major timetable overhaul, the transport watchdog has found.

Passengers can now get personalised updates if their train is late or cancelled via Facebook Messenger, as part of a National Rail trial.

Shoppers are finding it increasingly tricky to haggle on the high street, with the average success rate dropping from 55% to just 42% in the past two years, a MoneySavingExpert poll reveals. But if you're willing to give haggling a go, it can still help slash prices at many stores - here's how to boost your chances. 

Barclays has become the first UK high street bank to allow you to block payments to certain categories of retailer, such as gambling services and premium rate phone lines, in a bid to help vulnerable customers.

More motorists are contesting private parking tickets, but the number of those who are successful has dropped by more than 10% according to figures published by the UK's largest private parking appeals service.

Around 25 million O2 customers left unable to use their mobile data for almost 24 hours will be given compensation, the network operator has announced. 

OneSelect, a small supplier with 36,000 domestic customers, has become the latest energy firm to stop trading. If you're affected, your supply will continue as normal and any outstanding credit balance you have is protected.

Millions of O2 customers were unable to use their mobile data for almost 24 hours - service has now been restored and compensation has been announced, but if you were left out of pocket, here's what you need to know.