MSE News

Dozens of TSB branches to cut opening hours to two or three days a week

Scores of TSB branches will be open for fewer hours from July this year – with dozens set to open for just two or three days a week.

Seven branches will also close in the next six months, with one branch in Liverpool closing on Friday, five closing in July, and a further two shutting in September.

If your local branch is closing, TSB – like many banks – has an agreement with the Post Office, meaning customers are able to use local Post Office branches to check their balance, make cash withdrawals and make cash and cheque deposits.

See our Best Bank Accounts guide for how to switch and bag incentives such as free cash if you're unhappy with your bank.

Which branches are closing or reducing their hours?

Seven branches are closing and a further 94 will be open for less hours.

For a full list of where changes are happening, and the details of these changes, see the Our Branch Programme page on the TSB website.

You can do most of your banking at the post office

Most major high street banks, including TSB, allow you to make many transactions in Post Office branches, so if your local TSB isn't open and a Post Office branch is nearby, this may be useful to you.

If you can get to a Post Office, you can:

  • Check your balance.
  • Make a cash withdrawal.
  • Make cash and cheque deposits.

However, when paying in a cheque, note that the money will typically take a day longer to arrive in your account than it would if deposited at a bank branch.

You also won't be able to access other services usually offered in bank branches, such as setting up standing orders or getting advice.

If you need to use these services and can't access your TSB branch, check its online or telephone services.

See our Little-known ways to bank at the post office blog for more information.

What does TSB say?

A TSB spokesperson said: "Customers are changing the way they interact with us, and over the past few years we have seen the usage of branches continue to fall, with many customers increasingly using alternative TSB branches, online, mobile or telephone banking to access TSB banking services.

"These changes mean that we have taken the difficult decision to close some branches that are no longer commercially viable. We are also reducing the opening hours of a further 94 branches to keep them commercially viable.

"Our branch partners are working with our customers to support them as we make these changes and there will be no job losses."

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