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EE and BT Mobile customers report network problems

EE and BT Mobile customers report network problems

Hundreds of EE and BT Mobile customers have been reporting problems making and receiving calls this morning.

Update 4pm: The issue has now been resolved. We apologise to our customers for the inconvenience caused as this is not the high standard of service they have come to expect of us.”

The issue appears to have started at around 8am today and continued since, so complaints have now tailed off a little.

EE says it is aware of the issue whilst BT Mobile - which piggybacks on EE's network - says its team is hoping to resolve the problem as soon as possible.

What are customers saying?

Lots of customers have taken to social media this morning to complain about problems. Here are a few:

What do EE and BT Mobile say?

On social media, BT has said: "We've just received an update that there is a confirmed BT Mobile problem. Our tech team are hoping to resolve this asap."

EE has posted on Twitter to say: "We're aware that a small number of customers are unable to make some calls. We're doing our best to fix this quickly. Please keep retrying, and we apologise for any inconvenience. Wi-Fi calling, as well as text and data services, are not affected."

An EE spokesperson added: "Some of our customers have experienced intermittent problems making calls on 4G this morning. This issue has been resolved for the majority of those affected, and normal service for all customers should resume shortly.

"Calls over 3G, data services and text messages have not been affected, so customers have been able to get online and use apps and messaging services as normal. We apologise to our customers for the inconvenience caused."