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100,000s of EE broadband customers to be hit with price hikes from next month

100,000s of EE broadband customers to be hit with price hikes from next month

EE is to hike its broadband prices by £24/year on average from next month – but if you're affected you can cancel your contract penalty-free.

Customers who signed up to the provider or upgraded their home broadband service before 28 February this year will see their packages increase in price from 26 June.

The exact increases will vary from customer to customer, but 100,000s will be hit by the hike.

See How to get cheap broadband to cut your costs.

Are you affected? You can leave penalty-free

If you're affected by the price rise, you should be contacted this week and told you can cancel your contract penalty-free, as long as you let EE know before 26 June.

From an EE landline, you can call its customer service team on 0800 079 8586. On a non-EE phone, you can call it on 0207 362 0200.

Use this as a bargaining tool to haggle

Check rival providers' prices using our Broadband Unbundled tool, but remember there's no point leaving in a huff if your current deal is still the cheapest out there, particularly as other providers also increase prices from time to time.

Alternatively, if you want to stick with EE you're in a great position to renegotiate a better deal. If you do haggle a better deal, always check the length of the contract you're signing up to.

Check out our Haggle with service providers guide for full help and tips on how to do this.

What does EE say?

An EE spokesperson said: "We're contacting some of our home broadband customers to let them know about changes we're making to the cost of their plan, which will take effect from 26 June. Many of our customers will see no change at all, and the average increase for plans that are changing is £2 per month."