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Tesco Clubcard customers left unable to use points to get railcards

Tesco Clubcard customers left unable to use points to get railcards

A "technical issue" has left Tesco Clubcard customers unable to use their reward points to purchase railcard products.

Tesco customers are usually able to triple the value of their Clubcard points to get any of five different one-year railcards – meaning they can get each of the cards for a third of the typical price with their points.

But a notice on Tesco Clubcard's website at the moment reads: "We are currently experiencing technical issues with the railcard products and you will be unable to complete your order at this time."

Customers have been complaining about the issue since late last week and the Rail Delivery Group – which runs railcards – says it is trying to fix the issue as quickly as possible.

See Reclaim & Boost Tesco Vouchers to get the most from your points.

What are customers saying?

Customers have complained on social media about being unable to use their Clubcard points to buy railcards. 

Usually, customers can triple their points on five different one-year railcards: the 16-25, Disabled Persons, Family & Friends, Senior and Two Together. For example, £10's worth of Clubcard vouchers can be used to buy a £30 one-year 16-25 Railcard.

Here's what some customers have said:

I'm having issues getting a railcard – what should I do?

The Rail Delivery Group says any customers who are having difficulty buying or renewing their railcard should contact it directly on 0345 3000 250 or railcardhelp@nationalrail.co.uk.

What do Tesco and the Rail Delivery Group say?

On social media, Tesco has said: "We are currently experiencing technical issues with railcard products and you will be unable to complete your order at this time. Railcard are working to fix this as quickly as possible. We apologise for any inconvenience caused."

The Rail Delivery Group says it has moved to new systems for its website and customer database. It says that while in the longer term this should make buying and using a railcard quicker, in the short term there may be technical issues.