MSE News


Tesco Clubcard customers left unable to use points to get railcards

A "technical issue" has left Tesco Clubcard customers unable to use their reward points to purchase railcard products

6 December 2019

One in three Thomas Cook refund claims still to be paid

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

First Direct and M&S Bank follow HSBC in hiking overdraft fees from March

First Direct and M&S Bank customers have been told their arranged overdraft interest rates will be more than doubled to 39.9% from next year

5 December 2019

Minimum top-up for most British Gas prepay customers to rise to £5

The minimum amount British Gas customers with prepayment meters can top up is set to increase from £1 now to £5 from 1 January. This comes as part of the energy giant's change to using Payzone terminals for its customers to top up

5 December 2019

GHD customers charged multiple times for Black Friday orders

Customers of haircare company GHD have reported being charged up to 11 times for online orders after its website crashed on Black Friday

5 December 2019

Netflix gets rid of its 30-day free trials

Streaming heavyweight Netflix has got rid of the 30-day free trial period it offers for new customers, can reveal

4 December 2019

Deliveroo advert banned for misleading customers

One of the most complained-about adverts of the year – from food delivery service Deliveroo – has been banned by the advertising regulator

4 December 2019

HSBC to hike overdraft fees from March

All HSBC customers will see their arranged overdraft interest rates shoot up from next March, following a similar move from Nationwide earlier this year

4 December 2019

NatWest to trial fingerprint payment fob

NatWest has given 250 customers a 'fingerprint payment fob' as part of a three-month trial, allowing them to spend up to £100 on each contactless payment

4 December 2019

GPs 'missing critical opportunity' to help people with mental illness avoid financial problems

Healthcare professionals have a "crucial role" in helping people with mental health problems avoid financial difficulties, according to a new report – but many patients aren't being offered this support

3 December 2019

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