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Royal Mail opens its 'Swap Out' scheme for 1st and 2nd class stamps without barcodes – here's how to exchange them before they are scrapped

Royal Mail opens 'Swap Out' scheme

Royal Mail's 'Swap Out' scheme opens today (Thursday 31 March), meaning you can now exchange first and second class stamps – plus others with the Queen's profile on – for new, barcoded versions. We break down everything you need to know below.

The move comes after Royal Mail announced that it will scrap so-called 'definitive' stamps –  'everyday' stamps featuring the profile of the Queen – from 31 January 2023. After this date you can only use barcoded stamps with the Queen's profile on, or non-barcoded Christmas or special collection stamps. 

Royal Mail will treat any post sent with non-barcoded stamps after 31 January 2023 as having insufficient postage, so you may incur a surcharge. It isn't clear exactly how much you will be charged but according to the Royal Mail website, a letter or large letter will incur a £2 fee where no postage has been paid at all.

For further tips and ways to cut the cost of sending parcels via Royal Mail and more, see our Cheap parcel delivery guide.

To stop stamps becoming worthless, you can exchange them NOW via Swap Out

You can use Royal Mail's Swap Out scheme from today to exchange soon-to-become worthless stamps.

You can swap out the regular, 'everyday' stamps, featuring the profile of the Queen on a plain coloured background, but you don't need to exchange Christmas stamps and 'special' stamps with pictures on, as they will continue to be valid. For more info on which stamps you can exchange, see Royal Mail's FAQs.

You'll need to complete a standard 'Swap Out' form for stamps worth up to £200, or a Bulk Stamp 'Swap Out' form for stamps worth more than £200. 

Examples of stamps accepted for Swap Out include 'everyday' stamps featuring mainly the Queen's profile, while those not accepted include those 'special' stamps that feature different images and designs

How to request a Swap Out form

There are three ways to get a standard form: 

  • Print out the form from Royal Mail's website. If you don't have access to a printer, you can instead complete a web form and request for it to be posted to you.

  • Phone Royal Mail's customer services team on 03457 740740 and ask for a form to be posted for free. Calls to this number are capped at your standard geographical rate, so check with your phone network how much it'll cost beforehand.

  • Visit your local delivery office where you can pick up a form and envelope in person. ALL delivery offices will stock them. Note that you can't, however, collect forms from post office branches. 

You can only request Bulk Stamp Swap Out forms from the Royal Mail website or by calling the Royal Mail customer services number above. 

There's no limit on the number of forms you can request. 

It's free to post your form and stamps back to Royal Mail 

How you return your stamps to Royal Mail depends on how you picked up your Swap Out form: 

  • If you collected your form from a local delivery office or requested one to be sent to you, you'll have been given a freepost envelope. Send this off with your stamps once you're ready.

  • If you printed your form yourself, you'll need to send your own envelope to 'Freepost SWAP OUT'. It'll be free to post, and no other address details are needed.

Unfortunately, there's no way to get proof of postage when you send off the freepost envelope. But if you think your stamps have got lost along the way, or you haven't received your new stamps after two weeks, then phone Royal Mail customer services on 03457 740740 and they will help. 

However, Royal Mail advises that those sending Bulk Swap Out forms send them via special delivery. Royal Mail will refund the additional cost to do this with barcoded stamps worth the same amount.

You can't take stamps to the post office to be swapped.  

You'll get your new stamps within seven working days

Royal Mail says it will try to ensure all stamps are swapped within seven working days.

If you accidentally send stamps that aren't part of the Swap Out scheme to Royal Mail, it's said it will swap them for barcoded stamps – although it encourages people to use those stamps up first if they can.

If your Swap Out application is lost in the post, you should contact Royal Mail's customer services team on 03457 740740. 

What does Royal Mail say?

Nick Landon, Royal Mail chief commercial officer, said: "As we move to this exciting new era of barcoded stamps, please check your kitchen drawers, wallets and purses for older non-barcoded stamps and make sure you use them up by 31 January 2023."

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