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Coventry Building Society customers hit by payment delays after online services go down – here's what you need to know

Coventry Building Society customers hit by payment delays after online services go down – here's what you need to know

Coventry Building Society customers have been unable to make payments, transfer cash or withdraw from their savings accounts online after "an internal technical issue" meant some of its services went down for almost two days. See below for all you need to know.

MoneySavingExpert.com has seen dozens of complaints across our forum and on Twitter from unhappy Coventry Building Society (BS) customers in the past 24 hours, with the majority complaining of being unable to access their money or make regular payments from their accounts.

Coventry BS has acknowledged the issues and says it's "extremely sorry" for the stress and inconvenience caused. In a public post on its Twitter page, it added that it expected to have all services restored overnight (in other words, by morning on Wednesday 3 August).

We've asked Coventry BS how many customers are impacted and we'll update this story when we know more. The society has more than 2 million customers, though it stopped offering debit cards and overdrafts on its accounts to existing customers in 2019 (and to new customers in 2015). 

If you're unhappy about the outage and are thinking of switching, you can check out our Best bank accounts and Top savings guides.

What to do if you've been impacted

Coventry BS told us it did not want any of its members to "lose out financially" as a result of the interruption to its services. It said anyone impacted should call its customer services on freephone 0800 121 8899 for help. You can also contact the society by email.

If you're unhappy about the issues and want to raise a complaint, you can do so by calling the number above or using Coventry BS's online form.

Coventry Building Society customers vent their frustration: 'It's simply not good enough'

Here's a selection of some of the complaints we've seen from Coventry BS customers today:

What does Coventry Building Society say?

A spokesperson for the society said: "It's been a difficult couple of days and we're really sorry for the time it's taking to restore our services, but it is very important to do this in a controlled way.

"We'd like to thank our members for being patient as we restore services. We will keep our website and social media updated with progress."

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