TalkTalk is hiking the price of its TV service to £5 a month - but you can cancel penalty-free if you're not happy
TalkTalk is hiking the price of its TV service from £4 to £5 a month for all new and existing customers from 1 November 2022. But it's an optional add-on, so you can cancel at any time penalty-free. Here's what you need to know.
Netgem, TalkTalk's TV service, is a box that connects to your TV – paid for monthly - which provides over 70 live TV channels as well as access to streaming apps like Netflix and Amazon (though you need a separate Netflix or Amazon account to use them). This is a different service to TalkTalk TV box which launched on Monday 17 October. You can get it as an optional add-on when you buy a broadband package from TalkTalk.
TalkTalk wouldn't tell us exactly how many customers the price hike impacts, though it has over four million broadband, TV and phone customers in the UK. The firm says it's "investing heavily" in its TV service and that it needs to increase prices to make further improvements.
We've full details on what's happening below, and how to cancel your service if you wish. If the increase prompts you to reconsider your service, check out our TV MoneySaving Tricks guide for other options.
The price hike will come into force on 1 November - but you can cancel the service at any time penalty-free if you aren't happy
The price hike will only apply to your TV service add-on – so there won't be any changes to the price of your broadband.
As it's an optional add-on service, you can cancel it penalty-free whenever you like. To cancel, you'll need to contact TalkTalk on 0345 172 0088 and request to cancel the TalkTalk TV part of your broadband package. If you do so, you may be asked to return your TV box.
TalkTalk told us that the price hikes won't apply to "vulnerable customers". It couldn't tell us exactly that might be but said it has "different ways of identifying vulnerable customers depending on their circumstances". If you think you should be classed as vulnerable and are hit by the price hike, contact TalkTalk.