TalkTalk
TalkTalk customers wrongly charged late fees after taking coronavirus payment holidays
TalkTalk has charged around 2,000 customers fees for late payment even though it had agreed they could take a payment holiday because they were struggling financially due to the coronavirus crisis, MoneySavingExpert can reveal
6 August 2020
TalkTalk to charge for blocking anonymous calls
TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers
10 October 2018
Zen tops our broadband customer service poll - where does your provider rank?
Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.
10 September 2018
Broadband adverts to show AVERAGE speeds
From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer
18 May 2018
TalkTalk Mobile customers to be offered O2 deals at the end of their contract - here's what you need to know
TalkTalk Mobile customers will not have their mobile contracts renewed and will instead be offered an O2 deal
23 January 2018
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Most broadband and landline users to get automatic compensation from 2019
Many broadband and home phone customers will soon be automatically compensated for poor service
10 November 2017
TalkTalk hits broadband and mobile customers with price hikes
TalkTalk customers facing monthly price hikes of up to £51 a year can beat the hikes
29 June 2017
Virgin Media tells customers to change passwords after hacking risk exposed
More than 800,000 Virgin Media customers are being told to change their passwords
23 June 2017
TalkMobile PAYG customers could lose up to £50 credit
TalkMobile PAYG customers could lose up to £50 credit if they don't use it by the cut-off date of 31 August
7 June 2017
Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider
Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end
11 April 2017
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Self-employed and claiming Universal Credit? Martin's warning as "minimum income floor" rule could cut payments
27 October 2020
MoneySavingExpert.com founder Martin Lewis has warned of the "sinkhole" waiting for many self-employed people in November, when the planned return of the Universal Credit "minimum income floor" rule could slash payments, as they'll be assumed to have more income than they do -
Ratesetter customers waiting months to access their cash
27 October 2020
Some investors with peer-to-peer lender Ratesetter are still waiting for their cash over seven months after trying to withdraw their investments, with 1,000s in virtual queues to access their money -
Mobile firms to be banned from selling 'locked' phones
27 October 2020
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year -
I'm self-employed but confused about whether I can claim that my business is adversely affected by coronavirus
27 October 2020
100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance. -
Coronavirus Self-Employed & Small Limited Company Help
27 October 2020
If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
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Is it time to ban Christmas presents?
26 October 2020
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
20 October 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? -
Martin Lewis: I confess, I did a 'decoy effect' experiment on my Twitter and Facebook followers… and it may be why they're buying more Jaffa Cakes
7 September 2020
Behavioural economics is a powerful science. Some retailers are undoubtedly using it to make us pay more to get less. One element is the 'decoy effect' – where a higher-priced item is sold, to make items next to it look like bargains. So I wanted to do a little experiment to test it
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