MoneySavingExpert News

TalkTalk

TalkTalk broadband customers face £30/yr bill hike despite some being on a 'fixed' tariff – your rights

TalkTalk is hiking prices for certain customers on its Fibre 35 and Fibre 65 broadband plans from today. But you don't have to accept the increases.

6 July 2021

TalkTalk to hike cost of home phone calls package by £24 a year

TalkTalk home phone customers with its Unlimited UK Calls Boost plan will see prices rise by £24 a year from January, the provider has confirmed. But you can cancel your contract penalty-free.TalkTalk landline customers with its Unlimited UK Calls Boost plan will see their bill jump by £24 a year from January. But if you're affected, the good news is you can simply cancel the calls plan penalty-free

23 December 2020

TalkTalk customers wrongly charged late fees after taking coronavirus payment holidays

TalkTalk has charged around 2,000 customers fees for late payment even though it had agreed they could take a payment holiday because they were struggling financially due to the coronavirus crisis, MoneySavingExpert can reveal

6 August 2020

TalkTalk to charge for blocking anonymous calls

TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers

10 October 2018

Zen tops our broadband customer service poll - where does your provider rank?

Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.

10 September 2018

Broadband adverts to show AVERAGE speeds

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer

18 May 2018

TalkTalk Mobile customers to be offered O2 deals at the end of their contract - here's what you need to know

TalkTalk Mobile customers will not have their mobile contracts renewed and will instead be offered an O2 deal

23 January 2018

Most broadband and landline users to get automatic compensation from 2019

Many broadband and home phone customers will soon be automatically compensated for poor service

10 November 2017

TalkTalk hits broadband and mobile customers with price hikes

TalkTalk customers facing monthly price hikes of up to £51 a year can beat the hikes

29 June 2017

Virgin Media tells customers to change passwords after hacking risk exposed

More than 800,000 Virgin Media customers are being told to change their passwords

23 June 2017