MSE News


TalkTalk customers wrongly charged late fees after taking coronavirus payment holidays

TalkTalk has charged around 2,000 customers fees for late payment even though it had agreed they could take a payment holiday because they were struggling financially due to the coronavirus crisis, MoneySavingExpert can reveal

6 August 2020

TalkTalk to charge for blocking anonymous calls

TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers

10 October 2018

Zen tops our broadband customer service poll - where does your provider rank?

Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.

10 September 2018

Broadband adverts to show AVERAGE speeds

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer

18 May 2018

TalkTalk Mobile customers to be offered O2 deals at the end of their contract - here's what you need to know

TalkTalk Mobile customers will not have their mobile contracts renewed and will instead be offered an O2 deal

23 January 2018

Most broadband and landline users to get automatic compensation from 2019

Many broadband and home phone customers will soon be automatically compensated for poor service

10 November 2017

TalkTalk hits broadband and mobile customers with price hikes

TalkTalk customers facing monthly price hikes of up to £51 a year can beat the hikes

29 June 2017

Virgin Media tells customers to change passwords after hacking risk exposed

More than 800,000 Virgin Media customers are being told to change their passwords

23 June 2017

TalkMobile PAYG customers could lose up to £50 credit

TalkMobile PAYG customers could lose up to £50 credit if they don't use it by the cut-off date of 31 August

7 June 2017

Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider

Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end

11 April 2017

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