TalkTalk

If you're a Shell Energy broadband and home phone customer, you'll soon be automatically transferred to TalkTalk – but your service should continue as before and you should keep paying your bills as normal.

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers are being hit with price hikes of up to 17.3% this year, on the back of a sharp increase in the cost of living. We've a handy table below on what's happening and who's affected.

TalkTalk is hiking the price of its TV service from £4 to £5 a month for all new and existing customers from 1 November 2022. But it's an optional add-on, so you can cancel at any time penalty-free. Here's what you need to know.

Jobseekers may be able to get six months' worth of free broadband from TalkTalk under a new partnership with the Government and Jobcentre Plus. Following a successful trial, it's now been rolled out nationwide and with no contract, there's no obligation to continue after the six months is up. We explain what you'll get under the initiative and how to apply. 

TalkTalk is hiking prices for certain customers on its Fibre 35 and Fibre 65 broadband plans this month – but you don't have to accept the increases. Depending on when you got TalkTalk's notification, you may be able to leave penalty-free or haggle a discount. Here's what you need to know.

TalkTalk landline customers with its Unlimited UK Calls Boost plan will see their bill jump by £24 a year from January. But if you're affected, the good news is you can simply cancel the calls plan penalty-free.

TalkTalk has charged about 2,000 customers fees for late payment even though it had agreed they could take a payment holiday because they were struggling financially due to the coronavirus crisis, MoneySavingExpert can reveal.

TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers. 

Broadband minnow Zen has been voted number one for customer service by MoneySavingExpert.com users in our latest best provider poll – but TalkTalk languishes at the bottom despite an improvement on last time.

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer - but the actual speed you get now won't change.