MoneySavingExpert News


Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months – here's what you need to know

The transfer comes after the sale of Shell Energy's UK business, but there are NO changes for now and you should keep paying your bills as normal.

8 February 2024

Broadband and mobile users to be hit with price hikes of up to 17.3% – here's what you need to know

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this year, on the back of a sharp increase in the cost of living.

24 May 2023

TalkTalk is hiking the price of its TV service to £5 a month - but you can cancel penalty-free if you're not happy

TalkTalk is hiking the price of its TV service from £4 to £5 a month for all new and existing customers from 1 November 2022. But it's an optional add-on, so you can cancel at any time penalty-free. Here's what you need to know.

18 October 2022

TalkTalk launches free broadband for six months for jobseekers – here's how to sign up

Jobseekers may be able to get six months' worth of free broadband from TalkTalk under a new partnership with the Government and Jobcentre Plus.

28 September 2021

TalkTalk broadband customers face £30/yr bill hike despite some being on a 'fixed' tariff – your rights

TalkTalk is hiking prices for certain customers on its Fibre 35 and Fibre 65 broadband plans from today. But you don't have to accept the increases.

6 July 2021

TalkTalk to hike cost of home phone calls package by £24 a year

TalkTalk home phone customers with its Unlimited UK Calls Boost plan will see prices rise by £24 a year from January, the provider has confirmed. But you can cancel your contract penalty-free.TalkTalk landline customers with its Unlimited UK Calls Boost plan will see their bill jump by £24 a year from January. But if you're affected, the good news is you can simply cancel the calls plan penalty-free

23 December 2020

TalkTalk customers wrongly charged late fees after taking coronavirus payment holidays

TalkTalk has charged around 2,000 customers fees for late payment even though it had agreed they could take a payment holiday because they were struggling financially due to the coronavirus crisis, MoneySavingExpert can reveal

6 August 2020

TalkTalk to charge for blocking anonymous calls

TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers

10 October 2018

Zen tops our broadband customer service poll - where does your provider rank?

Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.

10 September 2018

Broadband adverts to show AVERAGE speeds

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer

18 May 2018