July 2023

Mobile providers will be forced to send mandatory roaming alerts to travellers under new plans outlined by telecoms regulator Ofcom today. MoneySavingExpert.com has repeatedly called for consumers' roaming rights to be increased after protections ended following Brexit – and we now want to see these new rules brought in as quickly as possible.

Netflix has axed its cheapest 'Basic' advert-free plan for new and rejoining subscribers. It means they'll now have to pay £4 more a month (£48 a year) to watch with no adverts at the lowest price. The alternative is to pay less but to put up with adverts. Below we've got everything both new and existing users need to know. 

Energy Secretary Grant Shapps has been questioned by MoneySavingExpert.com founder Martin Lewis about his lack of action to bring down standing charges and why he's yet to introduce an energy social tariff. On ITV's Good Morning Britain (on 19 July), Martin also grilled the minister on whether more support would be offered to vulnerable people this coming winter.

More joined-up mental health and debt support, especially during the cost of living crisis, has been called for by the Money and Mental Health Policy Institute and its chair and founder Martin Lewis. Providing money advice alongside mental health support could double recovery rates for people struggling with debt and depression and help an extra 27,000 people each year, according to the charity.

Plans to give buy now, pay later users much-needed new rights and protections should not be scrapped, MoneySavingExpert.com founder Martin Lewis has urged. It comes as a report has emerged that the Government plans to delay the introduction of vital new laws.

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and TV customers who said the firm had made it too difficult to cancel their contracts.

If you're a woman in your 60s or 70s who stayed at home to care for children before 2010, you may be missing out on £1,000s in state pension payments due to errors in your national insurance record. You don't need to do anything for the time being, though you will need to claim your missing state pension payments later this year.

Your right to a refund when credit card purchases go wrong could be shaken-up under plans put forward to potentially overhaul the Consumer Credit Act, which encapsulates Section 75 protections. However, there's no change for now and any amendments could take years to come into force. 

Fixing your mortgage rate for 10 years is now significantly cheaper than two and five-year deals – even the UK's only 25-year fix has a lower rate than the top two-year fix. But there are risks to locking in your mortgage for 10 years or longer. Here's what you need to know.

A frightening new scam video of MoneySavingExpert.com founder Martin Lewis is circulating on social media, using artificial intelligence to mimic his face AND voice to purportedly promote an app associated with Tesla and Twitter owner Elon Musk. It is completely fake – Martin has nothing to do with it.