Easyjet passengers have just DAYS left to redeem £58 million of vouchers before they expire
If you're an Easyjet passenger who was issued a voucher during the Covid-19 pandemic, you've just days left to use it before it expires by the end of Wednesday 31 January. Around £58 million worth of these vouchers were yet to be redeemed, according to a November 2023 report published by the airline.
Update: Friday 5 February 2024: Some MoneySavers have reported being unable to use vouchers that were due to expire at 11.59pm on Wednesday 31 January because of technical problems booking online or because they couldn't get through to Easyjet's customer services.
Easyjet had initially said it would extend the expiry date for affected passengers until 11.59pm on Friday 2 February. However, Easyjet has today (Monday 5 February) told MoneySavingExpert.com that it will continue to honour expired vouchers for affected customers who get in touch with it after reports of continued problems.
You can contact Easyjet by calling 0330 551 5151 or by using its online chat.
The airline apologised for the "inconvenience".
Other airlines also issued vouchers for cancelled flights and holidays during the pandemic. Most of these have now expired, including Jet2 and Tui. However, British Airways passengers still have until 30 September 2024 to book and complete their travel.
Use your Easyjet flight voucher by the end of Wednesday 31 January – or lose it
During the disruption of the Covid-19 pandemic, Easyjet passengers whose flights were delayed or cancelled were able to claim their refund in the form a voucher to redeem with the firm at a later date.
These were previously set to expire on 31 July 2023, but last year Easyjet extended the deadline to the end of the day on 31 January 2024. This is the date you need to book your flights on or by – there is no deadline to travel.
Vouchers CAN'T be swapped for a cash refund, though customers had this option when the vouchers were issued.
It's also worth noting that flight vouchers can only be used for Easyjet flights – you can't use them as payment towards package travel deals with Easyjet Holidays. For more info on redeeming your voucher, and to check its balance, see the Easyjet website.
A reminder of your flight delay and cancellation rights
If your flight is cancelled by the airline, you're entitled to a refund or alternative journey, regardless of the reason or how far in advance you were told. Airlines are also expected to reimburse passengers who've had to rebook their own replacement flights.
If your flight is delayed for more than five hours and you no longer wish to travel, you can ask for a refund, which will include any unused parts of your booking (such as your return flight).
You may also be entitled to compensation if your flight is delayed by at least three hours or within two weeks of departure AND it was the airline's fault – an example of this would be if a flight was delayed due to staff shortages. This could be between £110 and £520.
The same rules apply if you've booked a package holiday and your flight has been cancelled or delayed.