Flights

If your travel plans have been disrupted by the recent catastrophic fire near Heathrow Airport, here's what you need to know about your flight delay, cancellation and compensation rights.

If your flight was delayed or cancelled in the past six years due to pilot or crew sickness, you're now much more likely to be able to claim compensation of up to £520 per person. This comes after a major court ruling opened the door for potentially 100,000s of complaints – including some that have previously been rejected. Here's what you need to know.

If you're an Easyjet passenger who was issued a voucher during the Covid-19 pandemic, you've just days left to use it before it expires by the end of Wednesday 31 January. Around £58 million worth of these vouchers were yet to be redeemed, according to a November 2023 report published by the airline.

If your Wizz Air flight has been delayed or cancelled in the past six years AND the airline refused to refund you for additional costs incurred, such as replacement flights, you could now get your money back, as the airline's been forced to review previously rejected claims – but you may need to resubmit your complaint.

Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket and pushed others into their overdrafts. If you were overcharged, you'll be refunded automatically – though you'll need to apply to reclaim any extra costs incurred, such as overdraft and credit card fees.

Thousands of passengers have been left stranded as flights due to fly to and from the UK have been cancelled or delayed as a result of a technical glitch with the UK's air traffic control system. If you've been affected by the chaos, we've got everything you need to know about your travel and refund rights.

Easyjet passengers who accepted vouchers for Covid-19 disrupted flights or holidays have now got until 31 January 2024 to use them, as the airline has extended their validity for a further six months. Below we've got all you need to know about the extension. 

British Airways passengers who accepted vouchers for Covid-19 disrupted flights or holidays now have until September 2024 to use them, as the airline has extended their validity again for a further 12 months. Below we've got all you need to know about the extension. 

Airlines have been warned they must do everything they can to avoid further disruption or harm to passengers over the summer – or face enforcement action that includes possible court proceedings.

British Airways, Easyjet, Ryanair, Tui and Wizz Air have collectively cancelled hundreds of flights at short notice over the past few months. If your flight is cancelled, you're due an alternative or a full refund. If it's within 14 days of departure, you could be owed £100s in compensation on top.