Millions of water and sewerage bill payers could be due compensation payouts of up to £109 each if a new set of group legal claims against several big water firms succeeds. It's still early days and there are no guarantees, but here's what you need to know.
Water firms have been forced to review their communications and in one case even cancel a mass mail-out after a backlash from angry customers, MoneySavingExpert.com can reveal.
Water bills in England and Wales will fall by around £20 over the next five years after water watchdog Ofwat today told suppliers to cut bills by an average of 5% between 2015 and 2020.