The Government has today announced a voluntary package of measures, agreed with the major banks, to help limit overdraft charges when a customer exceeds their limit.
Many high street banks and building societies are offering poor advice and recommending inappropriate investments, an undercover investigation from lobby group Which? concludes today.
Lloyds TSB customers due a payment for mis-sold payment protection insurance (PPI) have vented their fury at huge compensation delays, though they may be entitled to extra cash as a result.
New rules to ensure banks and building societies check customers are eligible to claim on insurance products before selling them as part of packaged current accounts have been proposed.
Lloyds Banking Group may be the biggest banking organisation in the UK, but its customers are far from ready to laud it as the best when it comes to customer service.