Broadband

Broadband firms could be forced to make sure at least 50% of customers receive the headline 'up to' speed quoted in broadband adverts, under new advertising rules.

A man hit with a shock £10,500 bill for exceeding his dongle's data allowance has won a partial reprieve from the Ombudsman after MoneySavingExpert.com highlighted his case.

People who remain with their broadband provider after their introductory deal has ended are hit with an average annual 'loyalty penalty' of £113, Citizens Advice has found.

Broadband and landline customers could pocket up to £185 million in payouts each year if new plans by Ofcom to force providers to pay compensation for service delays and missed appointments are given the go-ahead.

Telecoms firm Plusnet has been fined £880,000 by regulator Ofcom, after the company billed more than 1,000 broadband and landline customers for services they had already cancelled.

This is the cheapest fibre deal we can remember. While we can't say 100% it's the best ever, it's bloomin' cheap - and the standard broadband deal's a cracker too. With the big boys you typically pay up to £47/mth for fibre or £41/mth for standard speed, so the savings here could be £400+/yr.

Anyone with a "legacy" email account from mobile and broadband provider Orange (now part of EE) needs to move to an alternative email address by the end of May as the service is being shut down.

A Vodafone customer has told how he racked up an astonishing £10,500 bill after exceeding the data allowance on his Wi-Fi dongle, which he mistakenly thought had been capped. If you use broadband on the go, beware – some Vodafone dongle customers don't have any caps on their usage in the UK, even though all providers cap dongle usage abroad.

Vodafone, EE and O2 have announced that millions of mobile phone customers will face inflationary mid-contract price hikes in the next couple of months. Here's what your rights are if you're affected – unfortunately if you're in your minimum term, you're unlikely to be able to quit your contract penalty-free.

TalkTalk is reducing the price of its broadband and fibre packages for those who sign up for two years and is promising not to raise prices for the duration of the contract. Existing customers are also eligible, if they commit to a new contract – but most can save more by switching to cheaper deals elsewhere.